Abt ElectronicsReviews of abt.com

Deceiving sales, sent me an Customer Appreciation email ends on 10/27 . One item was a Samsung tv 55" for 318 but I chose the bigger one 60" 367.00 and extended warranty. But every time with this company I add items to cart and extra money added to cart. A shipping charge of 172.50. Say what? I don't know of any store who charges that nowadays. Needless to say that explains why I don't use their card anymore. I never completed the transaction. It's ridiculous.

They claim price match guarantee...But there is always excuse... not local retailers...found gas range locally 30% cheaper..the sales comment was , very good deal..You should buy it!!! No price match mention...what I'm saying...BS price match

We recently completed a major HVAC project at our home in Riverwoods, Illinois, and who would've known it but to our surprise, we heard that ABT was in the HVAC business. After shopping around, we decided to go with ABT and purchased a 4 ton and 5 ton HVAC units, a boiler, and a tankless water heater. This was a complicated project, from an aesthetics standpoint it came out great, It should be featured in Better Homes & Gardens of utility rooms, it's a real piece of art! Although this is not a perfect story, the process wasn’t without its challenges, as we had team after team come out to troubleshoot issues, it was at that point I came to realize that if we had chosen any of the other companies, they likely would have walked away after receiving our payment. However, when it comes to customer service and wanting to make a customer happy any business could take a page from these guys. ABT’s commitment to customer service was truly impressive. From day one, Service Manager, Dan Raysby, assured us they wouldn’t leave the job until we were completely satisfied. One persistent issue was with the dampers not closing properly, which required multiple visits to resolve. At one point, I thought I’d have to settle for a less than perfect system, but Dan reminded me of his original promise. He ended up delivering on that promise by involving the manufacturer, along with his team, they finally got everything working to our satisfaction. The bottom line: if I had gone with any other company, I highly doubt I would have received this level of service and dedication. It’s rare to find a company that will come back again and again on their own time and expense to ensure the job is done right. I highly recommend ABT! Jay S

I accidentally ordered the wrong microwave trim kit 2 times. Customer service was top notch with really fast response times. They gave me return shipping labels complimentary and thrn credited my card back promptly.

I did a purchase first they send email to show prove or address and card… them didn’t hear nothing from them moths laters they send a unexpected email sending a tracking…. After they had reversed they payment…. They charge again to my card me no wanting the product no more, ups come grind the package leave it outside the door no one was home, I tell abt that they say I’m reposible for my package told them ya should be more responsible for the company who ya will choose as a delivery company… lady say that not they problem that I should contact my bank and hang up the phone

We've purchased several applicances over the years (W/D, Fridge, D/W, and Oven). The delivery teams and installations have always been top notch. Our oldest purchase from them, a W/D (Maytag) starting going crazy during spin cycle after 8 years. I was about to my best Youtube service tech impression, but we decided to give ABT a try first. Well, glad we did because my DIY journey would've taken us down a completely different rabbit hole. At any rate, tech was friendly and very knowledgeable. We will continue doing our appliance shopping with them.

DONT GET AN EXTENDED WARRANY WITH ABT GO WITH THE NAME BRAND YOU PURCHASED. THEY CAME OUT TROUBLE SHOOTED THE PROBLEM AND HAD TO ORDER THE PARTS IF IT WAS GE THEY WOULD HAVE THE PARTS ON THEIR TRUCK. WE ARE SENOIRS AND WAITED OVER 10 DAYS TO GET OUR DRYER REPAIRED BUT THE PARTS WERE IN DAYS BEFORE OUR APPOINTMENT. TO OLD TO GO TO A LAUNDRY MAT. CUSTOMER SERVICE IS TERRIBLE THEY NEED TO HAVE A LITTLE RESPECT FOR THEIR CUSTOMERS. WAS SUPPOSE TO GET A CALL FROM A MANAGER BUT THAT NEVER HAPPENED. SO THINK TWICE BEFORE YOU MAKE A DECISION ON YOUR EXTENDED WARRANT! I LEARNED THE HARD WAY NEVER AGAIN

So, my wall heater/ac went out in Feb. Got a brand new unit and when they come to install it, they said that the plug on unit wasn't same plug as wall plug and they couldn't install it and had to reschedule the installation because they didn't have the part. Mind you this is Feb in Northen Illinois. So had to wait another week for them to come back. So I get the unit installed the next week and there is a duct adapter that goes on top of the unit to circulate heat/air into other rooms. The one from the other unit didn't fit on new unit and this is were it gets fun. So ordered the correct vent, took a little over a week. Come out and they ordered the wrong part. OK just a mistake. So they leave the box in my living room saying they didn't have a ticket to return it. They ordered the "right" part. Another week passes and they come and the tech who shows up says he only dileveries and don't install anything. ABT knew that this piece needed to be installed and didn't send an installer. So had to reschedule for another week. They come out a week later and where at house for 30 min and talked to me saying that they couldn't mount it and they needed to send out a fabricator. So another week passes and they come out again. Were here for just over an hr and talked to me again saying I would need a custom vent to fit the venting system. So had to reschedule and order the correct part again. So part comes in about 2 weeks later and scheduled an install for after 12 on a Sat so I didn't have to take off work again. They call me at 9am saying they are 10 min away from my residence. Good thing I wasn't at work at the time. Asked them how long it was going to take to install and tech said I am only dropping the part off not installing because that is not his job. No it is the end of March and still have a box laying in my living room because they can't get anything right. Called customer service to get a tech out after the delivery of latest vent and they couldn't even get a hold of there installation manager. So sitting here waiting for a call and will probably have to reschedule for another week yet again. I would not recommend using this company. Very high ineptitude and no organization from top to bottom. Can't justify going to somebody's property 8 times for samething acceptable.