AbraReviews of abra.com

Abra is a tremendous service and my client rep, Declan, is world class. Prompt and immediate. A+ all around.

This is total scam. I had some bitcoin in the wallet and it disappeared. Support provided some BS answer about a 5 eur monthly fee which drained my BTC funds. I was never informed about the introduction of such fee. Emailed their Legal - no answer. Avoid these scammers! UPD 2 April 2026: couple of days after this review ABRA asked (through Trustpilot) to provide additional information. My contact information, basically. Which I did provided immediately (on 31 March 2026). And guess what? NOTHING. Silence. Just as expected. SCAM. SCAM. SCAM. RESPONSE to ABRA 17 April 2026: Your suggestion to contact Plutus makes little sense - only to the extent that the legal entity behind the wallet is Plutus Financial Inc. However, the email address indicated in the T&Cs of the ABRA wallet app for complaints is legaldept at abra.com Therefore, ABRA still bears full responsibility for complaint handling. Jumping back and forth from one entity and jurisdiction to another only proves that ABRA is not trustworthy at all.

I became involved with Bitcoin after reading the White Paper 14 years ago. Since then, I have witnessed countless fraud and corruption. Therefore, I am skeptical and cautious of individuals and companies providing custody, lending or any Bitcoin related services. So, ABRA was no different, but I am happy to say my experience with everyone at the company has been exceptional. Don’t believe me, give them call and see for yourself.

They held my hands in the process, I was always able to get customer support on a call with out issues. A totally different experiance then dealing with coinbase who you can't get a human being to help you.

My personal advisor responds quickly to my many questions and does a professional job in helping me understand.

I recently discovered that my Ethereum (ETH) is completely gone from my account, with an unauthorized transaction dated June 2, 2025 — a transfer that I did NOT approve. What is even more concerning is that I never received any email notification about this transaction, nor did I receive any communication that operations were closing for customers in my region. I have already contacted support but have not received a reply. Losing access to funds without notice and without customer support response is extremely alarming. I am requesting an immediate investigation, transparency regarding the destination wallet, and accountability for what happened to my assets. Until this is resolved, I cannot recommend this platform to anyone handling digital assets.

The representative was straightforward and also kind to follow up even if I had mistakenly thought it wasn't fixed.

soy otro estafado más de esta empresa. soy otro estafado más de esta empresa. Han desaparecido los fondos de mi Wallet de abra, ya he contactado con vosotros en varias ocasiones, abrís tickets, pero nos me dais ninguna solución. Llevo esperando una solución , desde el 27 de junio, que abrí el primer ticket, y aun no me habéis respondido más allá de " We will escalate this ticket to our engineering team and send an update once we have additional information." y aqui sigo esperando.... Han pasado 8 horas y todo sigue igual, habeis respondido con un mensaje amable pero nada resolutivo. 17/09/2025 Ya han pasado 24 horas y aún no se nada del equipo de abra. 18/09/2025 Y sigo sin noticias de ABRA. 19/09/2025 Hola gracias por contestar... Lo que pasa es que esta misma respuesta me disteis en junio de este año: "Como se mencionó, su caso ya ha sido escalado a nuestro equipo de ingeniería. Este tipo de situaciones requieren más tiempo para una revisión exhaustiva y lamentamos sinceramente la demora." Y sigo sin noticias... de ningún tipo. Solo me dais información por que os escribo por este medio... Porque a traves de vuestros medios de comunicación, solo dais respuestas automáticas. Gracias.