Abra provides high-net-worth individuals and institutions with a competitive edge in trading, investing, and collateralized borrowing—while maintaining full control through segregated account infrastructure.
Abra (abra.com) has 243 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
abra.com
Website
abra.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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BTC market price is 900$ more than what other platforms provide a quote. Thats quite a bit of $ rip off
Response from AbraSep 22, 2026
We appreciate you taking the time to leave this review, your feedback means a lot to us. We truly value input from users like you and will strongly consider your comments. We're always eager to learn how we can improve Abra for you.
Best, Abra Support
AG
ADRIAN G.
Communication is woefully lacking: UPDATED
Communication, and expectations regarding how transactions process, is exceedingly lacking. On Thursday, I received alerts regarding LTV approaching dangerous levels, as a result of radical downturns in the crypto markets. I sent BTC to my Vault, and had to wait before I could add it as collateral for my loan. I've looked for updates over the past 48 hours. Nothing. Were there to be another downturn, will my loan be liquidated, while I wait and wait for my collateral to be added to the loan? I have no idea -- because my transaction has been pending for 48 hours.
I *barely* trust that Abra has its act together. *BARELY*. I *want* you to succeed — you are holding a lot of my money. Pull it together.
UPDATE: Request to EMERGENCY INJECT COLLATERAL submitted 06 JUNE 2026. Process completed 11 JUN 2026.
Response from AbraJun 11, 2026
We appreciate you taking the time to leave this review, your feedback means a lot to us. We truly value input from users like you and will strongly consider your comments. We're always eager to learn how we can improve Abra for you.
Best, Abra Support
FB
fhfh B.
Fabulous App
Fabulous App
Response from AbraApr 28, 2026
Hi, we appreciate you taking the time to leave a review. If you have any other questions or concerns, please reach back out to support.
Best, Abra Support
XM
Xhad M.
DYOR before you invest
There have been promotions for downloading and funding this app for quite some time. Part of the promo is receiving bonus promo tokens native to the Abra app. Additionally, toucan earn more of these tokens by referring others to the app. First off, the reason companies do their promo's is to build business and for this app that has a borrowing portion (not in the USA at this time) you need funds to do so and the rewards tokens are a way to create liquidity. Most ill-informed investors apparently thought they could simply load $20 and make $25 more right off and withdraw.. which would actually only be beneficial for the user and would create liquidity issues with the company. So instead of thinking more long-term like most informed investors do and realizing if this app is successful they could reap future rewards by the increase in price of the rewards tokens..they wanted immediate gratification and when they realized they couldn't immediately siphon their bonus...they have left scathing reviews undermining the company. DYOR research BEFORE investing in anything and I promise you will be less disappointed in the future. It's fine for a startup with a bit of potential and I hope it succeeds so I can make a nice return. End of story. 🤓
Response from AbraMay 20, 2022
Thank you for taking the time to leave this review! We appreciate your feedback and will make sure to let the product team know. If you have any additional feedback for us, please feel free to reach out to support.abra.com/hc/en-us. Best, Abra Support
SL
Sym L.
Registered after visiting an ad on Brave
Registered on November 9, verification document sent within minutes, accept in 15s .
Followed by a deposit of 3€ in XRP in order to respect the conditions of the promotion (Download the app via a QR code, register, make the verification and then a minimum deposit of 1$)
I was supposed to receive 20 USDT in the 72h that followed the deposit.
After 48h without any mail about the promo (but 4/5 mails promoting their "great" services) I contact the support who explains me that I have to wait 72h and that I would receive the 15 USDT, 15 USDT ? I answer that the promo was offering 20 USDT and the answer was that my ticket must be "escalated for further investigation".
Still 48h later, still no answer.
On the promo it also says that they have a "live support", my only option is via email. On the application nothing and on the website you can't connect. (there is a small window that looks like a live chat, but again it's an email with an automatic response "an answer will be provided within 24 hours")
Conclusion, for the moment I made a 3€ donation, my ID and I will surely not use this app as my main or even secondary wallet
Update: Your answere is from less than 10h ago, all information you requested have been sent, lets see how much time you need again.
24h after i received the Abra Bonus of 20 USD
I updated my review from 1 star to 3 star .. I would like to to put a better rating but you didnt have any live chat like you said on Brave ads, or i wasnt able to find it and i still had no answer in my tickets :/
Charged of 2.29$ to send 0.09 LTC ..
i usualy pay 0.1/.2 per transaction LOL
Response from AbraNov 16, 2021
We can understand how this may be frustrating and appreciate you taking the time to leave the review. We'd like to look into this further but were unable to locate you based off of the information in your review. We requested additional information through Trustpilot, please reply and we'd be happy to look into this for you. Best, Abra Support
DH
Darren H.
Horrible experience - DO NOT TRUST THEM
Horrible experience. I have not received my money back, it was initially supposed to be deposited to my bank account but they said it failed so they will refund it back to my Abra Wallet. It's been weeks now and I STILL HAVE NOT received my money back. I have sent many emails but all they do is DELAY and DELAY again. Don't trust this app, you will never get your money. It's better to use a different app.
Update: they finally credited my account back after a month. I appreciate that Customer Service did their best but their management should really work on these delays
Response from AbraJul 14, 2021
Hello Shareef, We apologize for the delay in our response. Our banking team has credited these funds back to your wallet. If you have any other questions please let us know.
Best, Abra Support
EA
Elisa A.
It's good that you understand my…
It's good that you understand my complaints before responding to my email. All I need is an opportunity to verify my wallet. I lost a wallet before which I previously verified with my identity. My new wallet didn't verify because I used same identity (the same email and ID card) I previously used.
What I want to know is the opportunity to verify again.
Response from AbraMay 28, 2021
Hello Elisa, We apologize for the confusion here. Our team has replied to your ticket: 314436, and resolved the issue you are describing. Please let us know if you have any other questions. --Abra Support
RM
Rey M.
Follow-up
Follow-up
Good day Abra!
I'm having a very hard time reaching to your customer support. I withdrew a good amount of money, and did not reflect to my bank account since May 8. Today is May 17, and still did not received it. I am very disapointed on how your customer service is responding to us.
In case you read this, please send me an email so I can provide you with my details.
I need my money.
Your customer support does not reply to my messages. Help me out please.
Response from AbraMay 18, 2021
Hello Rey,
We apologize for any delays in our response. However, I do not see an email with your name. I have requested your information through Trustpilot, please reply and we'd be happy to resolve this issue. --Best Abra Support