Alisha B.
Bad business practices/borderline fraud
I downloaded the app, opened a "wallet" and went through all the steps required. I was given wire instructions so as to fund my wallet and I initiated the wire through my bank on April 21, 2020. ABRA doesn't charge a fee for the incoming wire, but I was still charged a fee by my bank to send it. After 10 business days, my money was still not showing in my wallet. I sent a message to ABRA to track it down. They claimed that my wallet had been restricted before the wire date. News to me. I had to reach out to ABRA several times as they were not updating me - customer service is horrible. I finally contacted Evolve Bank & Trust (on wire instructions) to track down my money. I was told, with the info I provided, that they could see the money come in, but since my wallet was restricted, I could not access it. If a wallet is restricted, don't provide wire instructions! The short story is that ABRA had almost $10k for a full month and finally sent it back to me when I started dropping the words "fraud" and "escalating this situation". After a month, I finally had my money back, but I had lost prime investing opportunities as well as being out the $20 fee for wiring it in the first place. In my opinion, they're lousy crooks who used my money for a month. And a side note, their app does NOT have a 5-star rating.
Response from AbraMay 13, 2025
We appreciate you taking the time to leave this review. We truly appreciate input from users like you and will strongly consider this feedback. We always love to hear your feedback on making Abra better. Best, Abra Support




