AbraReviews of abra.com

Same here. Checked my ABRA wallet and all Zero Balance!!! Contacted support just now. Will post updates...

My account is showing 0 BTC, however, there are no transactions withdrawing the BTC I had in the account. The app will not let me deposit or withdraw and all evidence suggests that ABRA have taken my 10k work of BTC. I have emailed 10+ times with not a single response from ABRA support. They are criminals and have stolen my BTC. Ticket (900414) - Sep 2026 Ticket (897979) - June 2026

My negative experience with Abra started when I noticed that several crypto assets in my wallet, including XRP, XLM, and HBAR, had suddenly disappeared and were showing a zero balance. On May 29, 2026, I contacted Abra Support (Ticket #896258) because I could no longer see these assets in my account. I had not withdrawn them and could not find any related transactions in my account history. After the matter was escalated to the engineering team, Abra eventually informed me that various assets in my wallet had been deducted as part of a monthly account fee. What concerned me was that I do not recall ever receiving notice of these fees, and I could not find transparent information in my transaction history showing when the fees were applied, which assets were deducted, or how the calculations were made. I requested proof of notification and a detailed statement of the charges, but I never received a satisfactory explanation. Shortly afterward, I encountered a second and even more serious issue. I initiated XLM withdrawals from my Abra wallet to my Ledger wallet and to an exchange wallet. I carefully verified the receiving addresses multiple times and confirmed they were correct. However, the funds never arrived. On June 3, 2026, I opened a second support ticket (Ticket #896406) and provided transaction details, screenshots, and supporting information. Despite multiple follow-ups, I have still not received a clear explanation regarding the whereabouts of my XLM or when the issue will be resolved. As of July 2026, I am still waiting for answers regarding the missing withdrawal funds and the lack of transparency surrounding the earlier asset deductions. What disappoints me most is not only the financial impact but also the lack of communication. When customers trust a platform with their assets, they expect transparency, accountability, and timely support when issues arise. Unfortunately, my experience with Abra has fallen far short of those expectations. Based on my personal experience, I cannot recommend Abra at all. I hope the company will finally provide a full explanation regarding both cases and resolve the outstanding withdrawal issue. Tickets Referenced: • #896258 – Missing XRP, XLM, and HBAR balances / unexplained account deductions • #896406 – Missing XLM withdrawal(s)

Instead of providing any service ABRA flaggs reviews as “defamatory”. Instead of helping users return their funds abra is pushing the complaints away on some company Plutus which doesn’t reply any emails. Is this the behavior of a legit and trustworthy company???

Once again my questions to the company never gets answered. I want to know what is happening to the confiscated crypto I have in the Abra App. Between my daughter and I we have over $100,000 and you are not allowing it to be returned to us. I have messaged SEC and hope they will prosecute you guys. Have the decency to acknowledge our request for information on what you have done with it.

This is total scam. I had some bitcoin in the wallet and it disappeared. Support provided some BS answer about a 5 eur monthly fee which drained my BTC funds. I was never informed about the introduction of such fee. Emailed their Legal - no answer. Avoid these scammers! UPD 2 April 2026: couple of days after this review ABRA asked (through Trustpilot) to provide additional information. My contact information, basically. Which I did provided immediately (on 31 March 2026). And guess what? NOTHING. Silence. Just as expected. SCAM. SCAM. SCAM. RESPONSE to ABRA 17 April 2026: Your suggestion to contact Plutus makes little sense - only to the extent that the legal entity behind the wallet is Plutus Financial Inc. However, the email address indicated in the T&Cs of the ABRA wallet app for complaints is legaldept at abra.com Therefore, ABRA still bears full responsibility for complaint handling. Jumping back and forth from one entity and jurisdiction to another only proves that ABRA is not trustworthy at all.

I recently discovered that my Ethereum (ETH) is completely gone from my account, with an unauthorized transaction dated June 2, 2025 — a transfer that I did NOT approve. What is even more concerning is that I never received any email notification about this transaction, nor did I receive any communication that operations were closing for customers in my region. I have already contacted support but have not received a reply. Losing access to funds without notice and without customer support response is extremely alarming. I am requesting an immediate investigation, transparency regarding the destination wallet, and accountability for what happened to my assets. Until this is resolved, I cannot recommend this platform to anyone handling digital assets.

soy otro estafado más de esta empresa. soy otro estafado más de esta empresa. Han desaparecido los fondos de mi Wallet de abra, ya he contactado con vosotros en varias ocasiones, abrís tickets, pero nos me dais ninguna solución. Llevo esperando una solución , desde el 27 de junio, que abrí el primer ticket, y aun no me habéis respondido más allá de " We will escalate this ticket to our engineering team and send an update once we have additional information." y aqui sigo esperando.... Han pasado 8 horas y todo sigue igual, habeis respondido con un mensaje amable pero nada resolutivo. 17/09/2025 Ya han pasado 24 horas y aún no se nada del equipo de abra. 18/09/2025 Y sigo sin noticias de ABRA. 19/09/2025 Hola gracias por contestar... Lo que pasa es que esta misma respuesta me disteis en junio de este año: "Como se mencionó, su caso ya ha sido escalado a nuestro equipo de ingeniería. Este tipo de situaciones requieren más tiempo para una revisión exhaustiva y lamentamos sinceramente la demora." Y sigo sin noticias... de ningún tipo. Solo me dais información por que os escribo por este medio... Porque a traves de vuestros medios de comunicación, solo dais respuestas automáticas. Gracias.