AbraReviews of abra.com

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Customer service! Kind of nice to have a live agent respond immediately. When our chat dropped I received a prompt email summarizing our conversation. The Abra rep was not immediately able to answer my question. He volunteered to contact the other crypto exchange to solve my issue. After a couple email exchanges question answered. Not sure why there’s a 2 star rating for Abra. I seldom give 5 stars but having a knowledgeable support team is huge in an era where it’s easy to be botted to death. Thought I’d add to this after reading the 1 star reviews. CPRX will be open for trading most likely in the next two weeks. Abra will resume with a crypto banking license. To my knowledge their only 1 of 2 banks in the US. Maturity in this space happens with time for both assets and companies.

Great company to hold crypto assets and earn yield with them.

I have been an abra customer for well over a year now. I have seen their expansion from expanding the coins they offer, to creating the earn and loan programs. I am very interested in their earn program, so I submitted my prime application. For reasons not explained to me, my prime application was denied, and a message in my earn account states "please contact support". I have contacted support multiple times and not received a response. My first message was November 7th, 2021. Since then I have gotten only 2 messages, each stating "we will escalate this request". It is now December 17th and I haven't been responded to in over 10 days. ***My request number is 432013. I will happily change my review if someone from abra support could please offer me support. ***Update: within a couple days after this post an abra support reached out to me, and one day later my prime trust was approved! If only customer support would have handled this without me making a post I would have given abra 5 stars.

"This company customer support is really bad. I tried to contact them on April and they did not response back to me in 4 months. I transfer some crypto and I totally lost." Updated: They fixed my issue, I got 4 star because my waiting time was so long.

I like Abra but don't find it as user friendly as some of the other apps.

I deposited money from my bank account April, 2017. The transaction shows pending to this day. December 2020 I contacted Abra about it. They told me to restore my account. I did, several times, but it didn't change anything. They said they escalated the problem to their bankers. Here it's April 2021 and I finally got an answer. There was an error in the deposit and it wasn't withdrawn from my bank account after all. MY MISTAKE! I feel really foolish. However, I have had another problem getting their Prime trust verification authorized, so I can't make any withdrawals ... I've contacted them several times about this. It's been more than two weeks since I applied. They say it's been escalated. Bottom line, apparently this company is short staffed. How long will I have to wait for help on this? I will update this review, hopefully soon... 3rd and Final update. Mid-May 2021, I was finally able to get my account verified though their Prime Trust banking system. You must have a verifiable physical address with a bank statement or utility bill using the same address. That's a problem if you live in a remote area off grid with mail delivered only to a PO BOX. Of course, now you have to go through all these hoops before you can start doing business with Abra. But for those of us who have had an account for a long time, it can be challenging. Just FYI. Thanks Trust Pilot. I think you helped me to get help from Abra!

The reason for 4 stars is that there is always a large minimum withdrawal and I like sending small amounts of crypto. Plus the fees are high. Other than that the app is great for investments