AbraReviews of abra.com

My negative experience with Abra started when I noticed that several crypto assets in my wallet, including XRP, XLM, and HBAR, had suddenly disappeared and were showing a zero balance. On May 29, 2026, I contacted Abra Support (Ticket #896258) because I could no longer see these assets in my account. I had not withdrawn them and could not find any related transactions in my account history. After the matter was escalated to the engineering team, Abra eventually informed me that various assets in my wallet had been deducted as part of a monthly account fee. What concerned me was that I do not recall ever receiving notice of these fees, and I could not find transparent information in my transaction history showing when the fees were applied, which assets were deducted, or how the calculations were made. I requested proof of notification and a detailed statement of the charges, but I never received a satisfactory explanation. Shortly afterward, I encountered a second and even more serious issue. I initiated XLM withdrawals from my Abra wallet to my Ledger wallet and to an exchange wallet. I carefully verified the receiving addresses multiple times and confirmed they were correct. However, the funds never arrived. On June 3, 2026, I opened a second support ticket (Ticket #896406) and provided transaction details, screenshots, and supporting information. Despite multiple follow-ups, I have still not received a clear explanation regarding the whereabouts of my XLM or when the issue will be resolved. As of July 2026, I am still waiting for answers regarding the missing withdrawal funds and the lack of transparency surrounding the earlier asset deductions. What disappoints me most is not only the financial impact but also the lack of communication. When customers trust a platform with their assets, they expect transparency, accountability, and timely support when issues arise. Unfortunately, my experience with Abra has fallen far short of those expectations. Based on my personal experience, I cannot recommend Abra at all. I hope the company will finally provide a full explanation regarding both cases and resolve the outstanding withdrawal issue. Tickets Referenced: • #896258 – Missing XRP, XLM, and HBAR balances / unexplained account deductions • #896406 – Missing XLM withdrawal(s)

Instead of providing any service ABRA flaggs reviews as “defamatory”. Instead of helping users return their funds abra is pushing the complaints away on some company Plutus which doesn’t reply any emails. Is this the behavior of a legit and trustworthy company???

Communication, and expectations regarding how transactions process, is exceedingly lacking. On Thursday, I received alerts regarding LTV approaching dangerous levels, as a result of radical downturns in the crypto markets. I sent BTC to my Vault, and had to wait before I could add it as collateral for my loan. I've looked for updates over the past 48 hours. Nothing. Were there to be another downturn, will my loan be liquidated, while I wait and wait for my collateral to be added to the loan? I have no idea -- because my transaction has been pending for 48 hours. I *barely* trust that Abra has its act together. *BARELY*. I *want* you to succeed — you are holding a lot of my money. Pull it together. UPDATE: Request to EMERGENCY INJECT COLLATERAL submitted 06 JUNE 2026. Process completed 11 JUN 2026.

The customer service/support department has been fabulous helping and resolving any questions or concerns. Impressive!

Fabulous App

Once again my questions to the company never gets answered. I want to know what is happening to the confiscated crypto I have in the Abra App. Between my daughter and I we have over $100,000 and you are not allowing it to be returned to us. I have messaged SEC and hope they will prosecute you guys. Have the decency to acknowledge our request for information on what you have done with it.

Declan provided great, professional and personalized customer service. Abra has simplified the crypto experience.

I attended Bill’s webinar on crypto portfolio strategy. Abra’s team helped deliver some interesting perspectives on digital asset custody. I definitely did not know what an SMA account was and now it seems clearly something I should get setup!