About ComenityReviews of about.comenity.net

Horrible!!

Ive had this credit card through Carters kids clothing store for a couple of years now. In April I spent $28.06 and "apparently" paid it TWO days late, and they charged me $28.06 interestttt. I got a new bill today and I had a balance of $30.06!!!! IN WHAT WORLD.!!? Straight up SCAMMERS!

In April 2026 I had a remaining balance listed as $25.13. I was thrilled to log on & make that *final* payment in May. Today I receive a call saying I own another almost $60 because I was TWO DAYS late & I have a new remaining balance. The card hasn't been used in ages. So there is now a charge at over 150% what the ending balance was when I made the payment on the 1st? I even reviewed statements to confirm. Respectfully, no, thank you. The last 6 months of payments are all on time or early save for 1 & for that I paid the massive late fee without issue. On top of that, why are they calling me on a Sunday, why were payments going through on a Sunday, when they always claim only business days for them to be applied? Rhetorical questions. Sus. Making payments on the web or the ap have always been a horrible pain, which is why I tended to make the payment even before the 1st. So I had customer service call ME (6 days past my normal due date, mind you) to demand payment. I declined. He said he could remove the late fee but then I still had a remaining balance. A remaining what, now? No. So, HE sends me to the supervisor. I wasn't even a crazy lady asking. This supervisor must get told off plenty because she came in hot and ready to scold me like I was a toddler having a tantrum. Ahem, I am an adult saying no and asking to be heard, but that wasn't an option, apparently. Was I irate? Absolutely!! They just pooped on my excitement of finally paying off a card!! She started the lecture and then told me off about interrupting her. I didn't need her to explain to me why they were attempting to steal another $60 from me, I understood their scam. I informed her I would not be spoken to in that way, she continued to yell and told me to have a good day. Was I supposed to call back? Beg? Perhaps I do not know the proper way to be scammed. After my 'thank you, bye!' I hung up and got my statements in order. I had a balance that I PAID. I have since sent them the information with a formal request to close the account and payment for their fraud would not be paid. Stay away if you can!

This company has the worst customer service. They offer promotional plans but then make it impossible to properly pay them off so you end up paying outrageous interest charges. BUYER BEWARE.

The B&H Payboo Credit Card issued by Comenity has been one of the worst credit card experiences we've had. Despite making our payments ahead of time, we were still charged hefty late fees. They also offer a product called "Account Assure," which charges fees based on your outstanding balance and, in our experience, provides little value. Between the unexpected fees, confusing billing practices, and questionable add-on products, the company's practices feel predatory and designed to generate additional revenue from customers rather than provide a positive customer experience. Overall, this card has been extremely disappointing, and I would not recommend the B&H Payboo Credit Card to others.

My ex-husband had AAA credit card for years. They sold their credit service to Comenity. When he received a new card, he read the reviews & immediately called & cancelled his account. Someone, I am assuming that worked there, took his info & started using the card with his name on it. They lived in NY. He has never been to NY, he has lived his entire life on the west coast. He wasn't receiving a statement, the person must have asked for paperless billing, charged up an enormous bill & then my ex finally started getting letters that he was past due. He notified them & explained everything of his circumstances. They refused to work with him. He did his own research, found out where the criminal lived & the places they used the card was within a few blocks of their apartment. Comedity still refused to help him. It took months & help from his local bank to get it straightened out. This bank is the worst. I just did business with Big O Tire, they would not allow me to read the small print when putting my purchase on an interest free plan. The bank they use is Comenity, which I wasn't told abt & their interest charge is 35.99% if you do not pay it off by the end of the term, CHARGED from day one of the purchase. I took a loan immediately from my bank to pay them off & get them out of my life. Beware. And it is difficult to speak with anyone there.

If I could give this ZERO stars I would. (1) unexpected monthly fees if I don’t go paperless, (2) A hefty charge for paying over the phone, (3) lousy website to pay on-line having to jump through many hoops and long disclosures (a red flag?) to pay on line. Shame on Sephora for using this company, which makes me not want to shop there any longer. And I certainly won’t be using this credit card ever again! Thanks to all the brainiacs at Comenity and Sephora for setting this up.

… before I opened up a Comenity-issued medical credit card (Aphaeon), so hopefully sharing my experience here will help others avoid the same mistake. TL;DR: "Buyer Beware," and make sure you understand the business model of Comenity and other banks like them. Background: I've been faithfully paying down my monthly minimum balance a week ahead of it’s due date using my Visa debit card. The last time I made a phone payment, my card was inexplicably declined--even though the agent who took my card provided me with a reference/confirmation number, and I had over $6900 available in my account (other payments went through both before and since without issue). It wasn't until FIFTEEN DAYS days after my card was declined (and eleven days after my payment was due) that I received an email from Comenity notifying me that my payment hadn't gone through. This email was sent by Comenity on a Sunday, and I read it the following day. At first, I was stunned that Comenity didn't notify me the moment my card was declined, as any reputable bank would. But then, of course, I remembered that Comenity doesn't make money if everyone makes their minimum payments on time. I called customer service to ask if they would consider waiving the late fee and was treated dismissively by a first-line agent, so I asked to speak with a supervisor (let's call her "Dorothy"), who informed me that they had tried to reach me 21 times via phone over the last several days. Indeed, over the weekend, I had received dozens of phone calls from various numbers that my caller ID had tagged as "potential spam" or "unknown." Needless to say, I didn't pick up, and the caller(s) didn't leave messages. But even if they had, their attempts to reach me occurred long after my card had been declined and the late fee posted to my account. Dorothy proceeded to lecture me that 1) it's my responsibility to confirm the following day that my payments go through even if there was absolutely no reason to think they hadn't (ummm, Dorothy, do YOU verify within 24 hours that every single credit or debit card payment you make hasn't been declined? Like many/most people, I review ALL my payments on ALL my accounts at the same time each month), and 2) I need to answer my phone, even on weekends, and even when caller ID warns you that the calls are not legit. Dorothy also falsely stated that I can't use my HSA debit card pay down debt for medical procedures--which tells me that 1) at least one manager there is totally uninformed and delivering inaccurate information to customers, and 2) Comenity is out of touch with Alphaeon reps, who have been more than happy to put all my monthly payments on my HSA debit card. While I'm guessing Comenity isn't technically violating banking rules, this whole experience has made it abundantly clear that Comenity doesn't want/need the business of people who pay down their monthly balances on time--otherwise I'm sure they would have waived the finance charge as a one-time courtesy in order to maintain me as a customer. Final note: for those of you who may be thinking about taking out a credit card so you can spread out your HSA payments over time as funds are deposited into your account, don't bother with the medical credit card... I've learned that you can reimburse yourself for medical procedures (or in this case, medical debt) at ANY time in the future, as long as you have the funds in your HSA account and keep detailed records. I just now paid down my Comenity balance in full, and will never again pay another cent to banks that prey off consumers who are underinsured and/or can't afford to pay their medical bills.