About Comenity is listed under Banking & Money in Columbus, Ohio.
About Comenity (about.comenity.net) has 344 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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MO
I want to pay my Toyota credit card account. System will not allow me to do so - either logging in or thru the “easy” method. This is not the first time this has happened. Their systems are very outdated and do not respond to customer needs. IT dept needs to be reorganized.
Rena W.
Paid off and closed my VS card today. These people are insane. You try to call them and you can’t get anyone on the line but when your payment is due they harass!! I mean harass, calls 5 minutes apart constantly.
Meka
Paid off my Children's Place credit card, yet Comenity insists I have an outstanding balance. After calls and appeals with receipts and documents, they illegally charge me wrongly. Comenity is simply evil.
David
I paid off a balance and closed a credit card account. I open a new credit card with them and they moved the balance from the old credit card account to the new credit card account. They were extremely rude and disrespectful to me. I contacted the bank regulators and file a complaint with them.
Lonnie
Jeese James doesn't hold a candle to Comenity Visa.
Alex
I have a $2,600 line of credit. I paid off my bill of $2,300 4 business days ago. It said I had $2,500 of credit. I tried to make a purchase of $500, and they put a fraud hold on it. I got that ridiculous hold lifted and made a purchase for $100. That went through, and then I tried to make a purchase of $20 and was told insufficient funds. The customer service guy said I made a “huge” credit card balance payment of $2,300 and it was still processing. Well why did a payment go through after I got the ridiculous fraud suspension lifted? Apparently paying off your credit card is bad. It is suspicious. Purchasing anything over $100 is suspicious. I am sad I ever did business with this company. I have never missed a payment. Chase and Bank of America are 100x better and do not hold your credit card payments and available credit hostage.
Robert M.
This company is horrible. I would never recommend them, their customer service is terrible and incredibly rude. I have had a SONY VISA card for well over 20 years with no issues whatsoever, once this card was purchased by Comenity Bank that all changed. A subsidiary of Bread Financial, Comenity Bank is terrible, so do yourself a favor and give your business to a real bank.
Barbara R.
Worst sight I have ever experienced. I will cancel my credit card that I have to pay through Bread Financial.
