aBabyBaby Furniture at ABaby.com. Bedding for Baby and Kids, Bunk Beds, Toddler Beds, Cribs, Nursery Furniture and more. Buy Baby Furniture Online.
aBaby (ababy.com) has 389 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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mary
Very little customer support. The mattress arrived folded in 2 without any sort of bubble wrap or other protective method. the mattress itself isn't bad. I need sheets for it and will have to go somewhere else. I will never deal with this company again.
Response from aBabyAug 19, 2019
We apologize about the unpleasant experience you had with your order. We hope to service you better in the future. Thank you for shopping with aBaby.
Joy
There was no real communication about whether my order was received and being processed. I had to keep logging in to ababy to check the status and all it said was “in process.” The “custom-sized” mattress arrived in a small box with the mattress folded in thirds. The quality and workmanship was terrible. Let alone no communication that my order was being shipped. I did get a message that my order was delivered though. I hope the “standard” bassinet mattress on this website are better than the “custom” made ones. The vinyl used to cover the foam was poorly sewn and noisy. It was expensive and cannot bereturned due to the “custom” size I ordered. Extremely disappointed. I would never have allowed this item to ship, I would have told my employee to make it again with some pride in their work this time.
Response from aBabyMar 11, 2019
I am sorry to hear that you were disappointed with your order. Most of our customers are very satisfied with our mattresses and are especially happy that they can customize them to the exact size they need. I would also like to mention that we do always send out an email as soon as an order ships, but it’s possible there was glitch and I apologize that you didn’t receive the email.
Richard B.
The mattress that I ordered was special order so it was quite costly. When they packaged it - it was put in a box without any bubblewrap or paper. When we received the box we slit the box open, and slit the mattress assuming there was packaging material which is industry normal. It was very disappointing that it was not packaged properly. I called and they told me they would credit my account $4.00 which was 10 percent off the order. They also said they would talk to the warehouse about shipping properly. I have not seen the credit yet.
Response from aBabyMar 11, 2019
I am sorry for the inconvenience you experienced. I have verified that the credit has already been processed on our end, however it is possible that it takes time for the credit card company to process. If you still do not see credit in the next little while, please feel free to contact [email protected], or be in touch directly with your credit card company.
Marcy
I ordered a custom mattress for a cradle my husband made for our first grandchild. It was a perfect fit! It was shipped in 1 week as stated and arrived within 1 1/2 weeks of ordering in perfect condition. We also ordered 2 sheets and a mattress pad. All fit perfectly. This was my first purchase from aBaby, but probably not my last. Totally pleased.
Response from aBabyAug 19, 2019
Congratulations on your status - Grandma! Thank you for your feedback. We're pleased that you had a good shopping experience. We look forward to servicing you in the future. Thank you for shopping with aBaby.
J.T.
My order was filled promptly and was exactly what I ordered. I would order from here again.
Response from aBabyFeb 25, 2019
Thank you for your feedback! Glad that you were satisfied!
New Haven Day S.
Were able to take care of my return and send me the piece I needed timely.
Response from aBabyFeb 25, 2019
Thank you for your feedback! I am glad that we were able to assist you fully.
JoJo
Love love love!!
Response from aBabyFeb 25, 2019
Thanks for your feedback! Enjoy!
Paula E.
I bought this as a gift and they loved it. The rocking chair was very well made and a great price
Response from aBabyFeb 25, 2019
We are so glad that this rocking chair made a wonderful gift. Thank you for your feedback.
