customer
I bought the changing table dresser…
I bought the changing table dresser based on the color in the picture and didnt realize that color wasn’t an option. Partially my fault for not looking closer. When I received it was missing one of the back brace pieces that have a slit so that you can slide the back piece into it, so we had to make a piece with a slit and had to pay to have re-stained another color. ...very frustrating! I called the number on the instructions hundreds of times and always received a busy signal but it was another company, not a baby.com. 2/28 Updating rating to 5 stars after ababy customer service reached out to make things right. Customer service that cares is rare. I wish I had reached out to them originally instead of trying to contact manufacturer on directions.
Response from aBabyFeb 26, 2019
We are so sorry to hear that the dresser you ordered came in a different color than expected. We also feel bad about the frustrations you had to deal with, regarding the missing piece. Here at aBaby.com, our goal is to help and please our customers. Please contact us at [email protected] so we can properly assist you.