aBabyReviews of ababy.com

I was following the size and measurement guidelines and still the liner/skirt for bassinet did not fit my bassinet.

I didn't like the material of the mattress. The product looks pricy

I liked that I was able to customize the size of the cradle mattress. However, access to my account was complicated--I had to actually put something in my cart and click through to pay and then log into my account. I am still not able to just log into my account. My account never showed that my items were shipped--always in process. When I called directly the person I spoke to had limited information. My order was placed on February 2. I called on February 13 for an update since nothing seemed accurate on my account page and was told I'd have my items around the end of the week--February 16. My items finally arrived February 24.

We were not happy with the quality of the mattresses we received, the covers started tearing within two weeks of normal use. However, customer service was responsive and sent us mattress covers at no cost. Still not happy with the quality of product, but customer service was great.

I had no problem with them taking the item back. My problem was them not offering a shipping label and I had to pay $21 to ship it back. I hadn't even opened the box. It weighed under 5 pounds,but because it was in an oversized box it cost a fortune to return it.

The mattress fits very well. However, it's made more like a pillow with one seam..not two seams: one at the top and the other at the bottom of the sides. My main disappointment, though, is the sound the vinyl covering makes. It will crinkle every time the baby moves.

The sheet fit great...however, when I received it came it an "etsy" package. I am thinking I overpaid for the sheet.

Difficult to get get a customer service rep on telephone