Aaron'sReviews of aarons.com

My experience with Aaron’s will always be a negative Bc of management and the people there. If it wasnt for my daughter passing during Covid I wouldn’t have went back to them and we were in need of a decent stove and fridge. And I see they are the same way. They talk down to you, they say they help but if you don’t pay within that same day, they blow your phone up and become rude individuals and charge late fees within couple of days. I was told late fees after the next day they charge. I currently have a fridge and soon as it’s paid I’m completely done with Aaron’s. I don’t recommend anyone getting anything to them Bc you will be disappointed not with the merchandise but the people who work there within the store. They forget customers make their paycheck and if you constantly downplaying customers and talking to them the way that I have, you will lose a lot of people. Every complaint made isn’t looked at seriously and if enough people complain maybe the problem would get solved. I will finish paying for the item I have but this time Aaron’s has lost me as a customer and every chance i get I will tell my experience to prevent other people from falling traps to the bad customer service once a customer can’t pay or things come up.

The Aarons in Moultrie Ga ended up disappointing me (loyal customer for over 5 years throughout FL and Ga)!!!!! I've purchased so much from them as well as sent new customers who as well purchased from them. So I worked in another state full time and when I decided to return a item, Aarons claimed they were short staff and couldn't come get the items then. I explained to them that I'll be back at work not able to be home for them to come another time soon.A few days later they started demanding their item back since they had help now. I reminded them I'm working out of town which is why they needed to have gotten their belongings then when I was off for three days. One of the drivers left me a very nasty note (written in their handwriting) being unprofessional. I continued several attempts to get them to come on my days off. Long story short, they were very unprofessional and eventually they came on my day off. This happened a while back but I'm just now remembering that I can leave an online review.

I was wanting to rent a PC from Aarons so I applied online. Now I make 4k + monthly and gave all my info on the application I filled out on their site's app, it says 2-3 days shipping. I filled out the app on a Sunday 5-15-22 come that Thursday I inbox Aarons and told them I haven't heard anything back from them and their shipping tracker is saying"In progress" I was just wanting some info and I haven't heard back from them one way or another. This is day 5 I get a reply back saying "It's in progress" OK I know this and said this to you. I try to give you a few days to see what happens. I woke up this Sunday 5-22-22 to an email saying "We can't approve you at this time" That's fine but at the least, they could have called me and told me what's going on so maybe I can fix it. I haven't rented anything sometimes because the prices are so high, guess this was a blessing, their communication just sucked all around you would think they would want someone's business and try to communicate with them to get it. This is why these companies are dying off slowly in my opinion. No business sense. I only give them a 1 star because they gave me nothing as a customer to give back.

The store in Goodyear Arizona, does not know what they are doing. Giving you the run around for sooooo long till I had to cancel my order. Ugh I am so frustrated. If you want a headache eal with them and their unprofessionalism. Especially Tameka at the Goodyear store on Dysart. She is so rude and unprofessional and she half does her job then blames the customer for her mistakes.

Beautiful furniture sets at affordable prices. Staff is very friendly. Loving my living room set❤

Husband and I added a refrigerator on to our existing account. They promised us a delivery between 12p and 3p today. Sent 1 delivery person, who didn't know what they were doing, got it off truck, set it on sidewalk, pretended to measure door, and claimed it wouldn't fit. Said he'd be back later with help, got phone call stating other driver hurt wrist and "conveniently" has to reschedule until tomorrow. Now whatever food I could salvage in old freezer is ruined, no compensation for that, and out my time.

After 11 months of paying online my online account suddenly stopped working. I called and was told it would be fixed. It was never fixed for 8 months. I finally fixed it myself and noticed they had been charging me $20.00 a month for "in home collection" because I was paying over the phone not online. I tried to fight it since it wasn't my fault I couldn't pay online...but they didn't listen or fix it. Then, my 24 month lease was paid in full on April 21st ...I got the payoff notice and everything yet I was called 7 times a day and had them pounding on my door 3 times a day every day in May and June. I paid while I contacted corporate to fight this. Corporate saw that it was in fact paid and said they would take care of the local store as well as my over payment but...they kept calling and coming by every single day.

Never dealt with a company whom needed communication nor customer service training more than this one. We ordered a washing machine which was supposed to be delivered Friday June 4th. After not hearing anything by 4pm on the 4th we called since the store closes at 6. We were given several excuses about why it was not delivered and also told they cannot contact their drivers in the field. We were informed we would be called Saturday to see if they could deliver it then. We never got a call back, so we called again on Saturday afternoon and were told the person whom was to deliver was off on that Saturday. We called the 1-800 today at around 5:45pm (June 7th) to cancel the order as we will buy one elsewhere and we're told they could not cancel because it was in route for delivery. According to tracking, it is NOT on a truck for delivery but PENDING delivery and tracking stated they would call to schedule delivery... With minutes to spare before the store closes at 6pm, we called and we're told they would let "Mike" the delivery driver know Wednesday when he comes in that we canceled our order. This is pretty laughable for any business, not sure what the deal is in Abingdon, VA but some management could use a few fire logs under their chair. Now I am going to bet my order never gets cancelled and they try to deliver here without even so much as a phone call.