9amHealthReviews of 9am.health

Such great support!

I was completely blindsided when I went to get my glp1 medication refilled. I was not aware I had to sign up with 9am Health. So far, I have had to go through getting lab work done as well as being sent a scale I did not request. I do not like the weekly modules that I must complete or coaching calls with someone who knows absolutely nothing about me or my health. This program is impersonal. I prefer my doctors deciding my health and medications, not someone over an app. I will be complaining to my insurance company about this program. I am due to get my glp1 refilled soon, and I am nervous because some random is deciding my health. Update 3/7/26 There clearly is not a human responding to any of our complaints or concerns. I DO NOT like the fact that my insurance company is forcing this company down my throat. I pay for my health insurance as a PPO, and now MY decisions with MY health and care are out of mine and my doctor's control, but has been handed over to some random people this company feels is better suited to decide my health over myself and my doctor's. This is impersonal and is a way for this company to make money. What's the point in paying for insurance when some random is able to decide your care? I hate this program, and I hope it goes away SOON!!!

I have been with your team for a few years. Recently, I have experienced delays in message responses, requesting sensors for CGM monitoring. I have gone back and forth since 2/8/26 and seems like my case is handled like a hot potato . So very unfortunate. Seems like the liaisons are the weakest link . As a physician, I could never get away with not responding to my patients in a timely manner.. if you can’t handle my simple case, ( I am loyal, compliant and provide you updates ),this is a sad situation. Please do everything to insure a more efficient response to important messages. Maybe calling you directly score reliable way to communicate. Still waiting for approval of sensors (prior authorization) Why pay for services if failed communication .. this can only be harmful for the patient with diabetes Ira Shafran MD

I wish I could give them zero stars. This is nothing but a complete racket. Our health insurance companies are selling us out and forcing us to deal with this online platform versus our own doctors that we actually know and trust. It doesn't matter how long you've been taking certain meds. 9AM forces you start all over again and they get to decide if it's good for you or not. NOT YOUR DOCTOR. Our insurance companies somehow think it's a great idea to have an online company that knows absolutely nothing about you to understand and prescribe your meds. No in person visit, no face to face with an actual doctor. Just fill in the information on their website and WAIT to see if they will approve you or not. Your own doctor gets no part of the decision process. Your own dr can prescribe the covered meds but the insurance company will not approve the pharmacy to fill it. They will only approve it if 9AM prescribes it. I urge everyone to not accept this. Contact your insurance company and tell them this is 100% unacceptable and demand that you be able to see a doctor in person to manage your care. This appears to be nothing more than a cost cutting move that leaves the patient with subpar healthcare. Also, contact your state healthcare commission as well. File a formal complaint that will trigger an automatic investigation into this horrible practice. 3/5/2026 Update: I requested that 9am cancel/close my account. What was their response??? Here it is: “As part of your 9amHealth program, you'll receive a cellular-connected scale at no cost to you, within 3-5 business days. You will receive an email with the tracking information from the scale manufacturer soon. The scale is already linked to your 9amHealth account to support your care. Please weigh in regularly!” Are you freaking kidding me? No way!!

Completely a nightmare to deal with this company. I signed up and provided them with all the information. I been on zepboudn since June of 2024, and now I'm forced to comply with this company because of my insurance. The worst part is that my next dosage is supposed to be March 6th and I still do not have my refill approved. This company has cause a disruption on medication.

The information that is shared is easy to understand and helpful. The coaches listen. No judging. They offer suggestions and ideas that help you. New ways to incorporate changes to your lifestyle. They work with you. There are also recipes to try when you need ideas of food choices.

I’ve enjoyed the support I’ve received from my dietitian, pharmacist, doctors, and mentors. The 9 a.m. health program truly feels like I have a team of caring professionals who genuinely care about my health and well-being throughout my weight loss journey. Thank you!

Great communication/comprehensive app and quick follow ups