9amHealthReviews of 9am.health

Terrible experience with 9am. Lots of "whole body" gimmick feels goods. But NEAR IMPOSSIBLE to speak to a medical professional. You'll be forced to talk to a pathetic AI that can't do anything. The AI ends up alerting a human (not medically trained in any way shape or form) who will take 7-10 business days to respond. You'll talk to a few more "specialists" (once again, no medically trained person) then if you're lucky after 14 business days you'll get a copy paste note from a doctor (which has been pasted into your chat by once again, you guessed it, a specialist with zero medical training). Required modules will delight goobers who like to sing along to campfire anthems. Nothing here is a medical service. NOTHING. I'm forced through 9am by my employer to get meds coverage. So here we. Awful AI first trash being shoved down the throats of patients.

All this company wants to do is get you off the medication. They keep lowering your dose each month. Once you start gaining weight back, they say their scale is wrong and your body fat is less than what their scale says. I don't understand how a zoom call takes the place of my physical doctor (someone who knows me and has seen me for years). I worked so hard to lose my weight and they said if I started gaining it back they would increase my medication back. They lied.

Very easy to talk to and understanding of the struggles of weight loss.

They require the use of a scale connected directly to them. It measure more than just weight per the scales own undisclosed measurements. They refuse to allow you to use manual weights at all. I was never given the opportunity to choose a doctors. Use this or you do not get your meds. It requires hours of compliance which they will refuse to give you. You have no idea what is actually required except "keep using the app and keep stepping on the scale." This is medical authoritarianism. If you don't like this, then consider it this way--What happens when the other side (politically) gets in charge and requires their own tests? You want a bunch of outside measuring devices making sure you are compliant? Too bad. You don't get medicine without it.

If there’s any other company your insurance will allow for managing your health, please pick something else. 9am health simply sucks. I’ve been forced to use them for about a month now and it’s such a terrible experience from the customer service (if that’s what you want to call it) to the lazy clinical team. Nobody cares about getting their job done. I’ve waited on hold for hours at a time. I’ve been promised return calls from the clinical team in 24 hours. Never happens. They don’t do their part and take 0 accountability.

I have had significant issues getting my prescriptions filled in a timely manner. The app says I have completed all program requirements, but when I go to get the prescription filled, the app says I still have remaining tasks. I contact "Sophie," the AI chatbot and escalate to a human. They say they will respond within in 24 hours, but it's often 36+ hours, and the 36+ hours to reply to any follow-up questions. I have missed 6 doses of my medication in 3.5 months with 9am Health. They are unresponsive, inconsistent, and refuse to take accountability for the failings of their algorithm-driven care and app.

My experience with 9am Health was incredibly frustrating. What should have been a straightforward healthcare interaction felt like navigating an endless maze of hurdles and unnecessary handoffs just to have basic concerns acknowledged and get a prescription. I get the program purpose and it wasn't the prescription piece that was the issue. It's the non-humanizing part - nobody cares about you, the visits are rushed, passive aggressive doctor I spoke to - Dr. Reily after having multiple hurdles and being passed around multiple doctors and care personnel. The lack of organization and communication was frankly astonishing. The process felt chaotic from beginning to end, and the patient experience clearly suffers as a result. There is no order and it's a very unorganized company. Nothing made the experience better and I never leave bad reviews. Overall, it felt like I was spending more energy navigating the system than actually receiving care. There was very little sense of coordination, efficiency, or genuine concern for the patient. For a healthcare company, that is a pretty significant problem.

Gabrielle was the only person who helped me for over 48 hours of messaging and phone calls. She fixed my issue in less than 20 minutes and I didn’t have to do a thing! Gabrielle is so polite and respectful! Please give her some recognition!