9amHealthReviews of 9am.health

The program is great with a readily available support system in place. The app is user friendly. At times the response turnaround is lacking but overall I recommend 9am health for your needs.

Useless POS site. I couldn't even make an account. It says to submit an inquiry for individuals and it'll take me to the returning member login page. I'm not a returning member. There is no way to set up an account and when I called and texted the customer service number, nobody answered. Don't waste your time.

I feel like this is very impersonal and no hands on like a regular doctor. There should be an option because we pay for the insurance. It is like you are taking an online class and I am 55 years old. Every communication is by email or message via their website or app. I hate having to deal with this website and I rarely say hate, but the experience is tedious and trying.

Worst experience! New requirement from health insurance to go through the 9amhealth app for all GLP-1 prescriptions. I could go into all the details of what a mess this has been, but there's not enough room here. Here's a small snip-it of what I've dealt with just today: All the promises of assistance, access to providers, and easy responses in the messaging center doesn't even exist. What you get is demands for further lab work, with no explanation and questions go unanswered in the message app, but the lab requisition is missing all the information required by the lab company to make the lab appointment. Their support line is supposed to be open on Saturdays at 9:00am. Called at 9:05 am, and all you get is the automated message that they are experiencing an unusual call volume and all you can do is leave a message, which I'm sure will also go unanswered. CVS Caremark has taken my medical care out of the hands of my doctor and myself, for this.

I have been using 9am health for about a year now. Overall it was a great experience until this past month. 9am requires you to fill out a questionnaire each month to see how you are doing on your medications. This past month I was locked out of my account and missed the survey deadline of 3 days. 9am removed my medication from my treatment program and has not responded to messages on the app or voicemails. Completely left me stranded without any support and my medications have lapsed.

Well it’s probably not as good as it could be or will be when the bugs get worked out. They’re late getting a response to you. They caused confusion and get your labs mixed up their AI meal check thing doesn’t give you the ability to tell them what you actually had they just go by what AI thinks you are eating. Couldn’t do zoom when it was requested with Dr. Caroline , it kept asking for a number I didn’t have and every time I tried to call her it would ask me to give them that zoom number I didn’t have so I’m really not impressed with the situation or with their app. Try asking me that again when they get the Buggs worked out. Thank you and have a great rest of your day. staff is courteous and kind and seems knowledgeable about what they’re talking with you about.

This company made the process easy at every step and I feel that there’s always someone ready to care. I was also able to have an interpreter that helped any time I was in need for it.

This company has horrible customer service. They do not care to know you it is the most impersonal experience I have ever had about my health. Insurance is forcing this company on people and they dont care how stressful it is. I literally hate this program so much!!!