Jayne D.
Merch Not Shipped After 4 Months
Placed an order in January 2024 for delivery to the UK - now April and still no sign of the order being shipped. The Customer Service Team are now failing to respond.
Response from 999 ClubApr 11, 2024
Hi Jayne, I’m so sorry you’ve had a negative experience. We sent an email notifying you of the timeframe of processing and shipment on 3/12. Though I understand that you have waited too long and I have just sent you an email providing you with some options for either a refund or store credit. Just email me back there and we can get this resolved for you ASAP. Once again, we are truly sorry for the long wait, but I will make sure to assist you with a resolution that is best for you. Talk soon,


