Terry
The Escalation Team have saved the day
I would not touch this company with a barge pole. We are a charity and have just finished a 3-year contract and they have and continue to be extremely unhelpful with porting our numbers over to a new provider’ in the hope of extracting more money from us, as we need to keep the service open to allow the number porting. They do not return emails or calls, and avoid passing the information necessary for us to be able to complete the tasks. They have never had any appropriate account management and until we started to inform them that we were ending our agreement, we had no contact. The quality of the calls are poor, especially if you are travelling or moving when you are talking. Please don’t use them unless you want to endure the shocking customer service we are experiencing. I have received support from the Escalation Team following this post, in particular Alina who has solved the problems and been so very helpful. I cannot speak highly enough about her resolve and ability to get the problems sorted.
Response from 8x8Jul 13, 2023
We are sorry to hear about your negative experience and we appreciate you taking the time to share your feedback. At 8x8 we strive to provide exceptional service to all our customers, and we sincerely apologize for any inconvenience or frustration caused. Our team is committed to ensuring the highest level of customer satisfaction, and we genuinely value your feedback as it helps us improve our services therefore we will carry an internal investigation vis-a-vis your experience. We take pride in our reputation for delivering reliable and quality service and products, and we regret if we fell short of meeting your expectations on this occasion.