Sarah S.
BEST. COUCH. EVER. (AND BEST CUSTOMER SERVICE)
I customized the couch and it sat in the cart for about a month before I finally pulled the trigger. Don't be like me - pull the trigger, you will NOT regret it. This is the BEST couch, it is so comfortable and I love being able to move the sections around for more seating or to accommodate more of a bed style for movie nights. My puppy peed on the couch and I removed the cushions, laid flat to dry and put it back on the couch the next day and it was just like new again. A few months later, my cat couldn't get to the litter box because I had the door closed on accident, the cat PEED and POOPED on the couch. I lost my ish. The covers went in the wash and came out like BRAND NEW but the cushions and cushion covers were soaked with pee. I emailed support to order new cushions and cushion covers and a back up cover (the one that goes in the wash - so next time I can just replace it while I wait for the other one in the wash). They literally replaced them for FREEE. I don't know if they will always do that, I was going through some things with my puppy being attacked by some dogs and that is why the door was closed and the cat couldn't get to the bathroom trying to manage pets and them being safe while the puppy recovered from her surgery. Anyway, the couch is unbelievable and after puppy pee, cat pee and poop the couch is going to be perfect as soon as I receive the cushions and covers which were already shipped FOR FREE. I cannot tell you guys the customer service they have, it's out of this world. One thing I forgot, FEDEX left all the damn boxes in my driveway, which that is not their fault, I let them know about that and they refunded the delivery and assembly. They go above and beyond in every way. So yeah. Buy the damn couch. You will not regret it. Think about it, a couch is an investment, it's the centerpiece of your living space. Just do it. :)
Response from 7th AvenueDec 27, 2023
Hi Sarah! Thank you for leaving us a great review, customer service paired with great product is what we pride ourselves on here at 7th Avenue. Thanks so much for the review and have a great day.


