7th AvenueReviews of 7thavenue.co

Everything about the process with 7th Avenue was top notch, and Erick, my expert assembler, was fantastic help in moving boxes and setting up exactly where I wanted the couch, even offering a few tips on changing the covers when my original color ships. The only thing that could be improved in the process is working with FedEx for shipping and delivery logistics. The FedEx piece of this journey was an absolute nightmare with scheduled delivery, and I hope 7th Avenue finds a better partner for the last leg. My 7th Avenue support contacts were warm and supremely helpful in untangling fedex’s mistakes, and Erick was very professional and efficient for assembly. If FedEx was not part of the equation this is an easy 5 stars. 5 stars for 7th Avenue team - 2 stars for FedEx.

It was one hell of a rollercoaster ride with 7th Avenue. My partner and I bought the 4 seat modular chaise sectional with the black onyx velvet covers. First, we absolutely loved Justin when we visited the showroom in SF. He was informative and helped us overall pick the right covers for our couch. We received an email from 7th Avenue customer support a week after we bought the couch stating that our couch was almost ready to be shipped. Now, Justin informed us beforehand that it was going to take up to 8 weeks for us to get the couch. My partner and I didn’t mind the wait. We finally got the couch on August 22nd and it came in multiple boxes. The only problem was that we received 16 out of 17 boxes. We were told that we were going to receive the last box in a few days but it never happened. It came to a point where I felt like we were forgotten and because there were multiple people in the customer support team, I felt like I had to repeat myself over and over. It was frustrating. Turns out, that last box ended up getting lost somewhere. FedEx is affiliated/partnered with 7th Avenue - and it would have been nice if there was communication from 7th Avenue regarding that lost box. For almost $6k couch, the customer service was unsatisfactory. We were so close to returning the couch and demanding for a full refund. The main thing that really turned it around for us is one of the customer support team member, Logun. He called me and admitted that we were basically put in the back burner and did everything in his power to make it right with the multiple inconveniences we were encountering (did I mention that the lumbar pillow failed QC which also delayed it being delivered to us?) Luckily, Logun made it so that he is our main point of contact and since he took over, the experience has been 1000x better. He gave us multiple updates, communicated with us and made us feel like we were priority. Because inventory had to be restocked, we had to wait another few weeks for the velvet covers we were missing to be shipped. To help remedy the situation, he offered to send us a set of fabrics for us to utilize for the time being. He also spoke to his manager and asked if we can get a free assembly since my partner and I didn’t want to assemble ourselves anymore after learning that the delivery was incomplete. Logun continued to also offer us another set of fabric covers of our choice as well. He was patient, kind and determined to make it right for my partner and I. Also, shout out to Drew who ensured me thst due to the failed QC and delay of the lumbar pillow, he would send us extra throw pillows for the time being. Truthfully, Logun is the only reason why we gave 7th Avenue a 4 star review. The couch itself is amazing. It’s soft, the depth is perfect and it can withstand our puppy’s muddy paws. We can easily clean it off no problem. Plus it’s helpful to know that we can sleep on the couch without having to worry about inhaling toxic chemicals since the fabric itself is supposed to be non-toxic. It’s everything we hoped for. We’ll see how it is in a few years but so far so good! If you have any problems, ask for Logun. He’ll for sure help you out :)