7th AvenueReviews of 7thavenue.co

I ordered their 3 seat sofa. It shows up in boxes. It's completely modular and the seating is made up of three boxes that the cushions rest on, so it doesn't have the extra padding/cushioning of a sofa with an actual frame. You also need to partially disassemble it to move it. Yes, that's correct. Overall, it felt very cheap. It's a fraction as comfortable as a comparable sofa like the Maxwell from Restoration Hardware but similar in cost. Their customer service was good in returning, but I have to pay the shipping fee and assembly fee to return which is a couple hundred dollars.

I’m underwhelmed by the fulfillment experience so far. We ordered our sofa in February and, because of ongoing renovations, asked 7th Avenue to hold the order until the end of May. In mid-May, I reached out to schedule delivery for June. A week later, I received an email stating that certain components were missing and would not arrive until mid-June, ending with a simple “thanks for your understanding.” A phone call explaining the situation and offering possible solutions would have been much more appropriate. I called customer service myself, asked what was actually missing, and was able to work out a solution. I assumed that would resolve the issue. The next day, I followed up to find out when the order would ship and received a”well let you know” response. After sending another email and still hearing nothing, I called again, only to discover there had been yet another error and the order still had not shipped. I’m now told it is supposed to ship today. Since we’re on the East Coast, delivery will take several more days, and we then have to arrange assembly separately through Taskrabbit. At this point it it will be mid-June until we have the sofa. After requesting it to by delivered in mid-May. Considering we ordered, and paid for this sofa in February, the lack of communication, the two separate fulfillment errors, and the generally nonchalant handling of the situation have made for a disappointing experience. At this point, I can only hope the sofa itself lives up to expectations.

I requested an earlier delivery time so that my mother would not be late for work, however the delivery guys came 30 minutes before that window was closing and when they arrived they were outside in the truck on their phones for a little while until my mom had to go out and get them to come in. It took longer than expected, and they wore their shoes in our house, on the white rug while setting up the sofas. I don’t know how this is considered white glove service. My mother also said both of the guys smelled of alcohol sweating out of their pores, very strongly. They also did not steam the wrinkles out of the couch and said just let it sit and they will go away eventually. I see other reviews stating that they received much better service with steam for dewrinkling. In the end my mom ended up late for work because it took them longer than their window for delivery and set up. She was very unhappy about this, and the fact they did not take off their shoes before coming into the home to set up, and also the alcohol smell. I feel shocked by this whole thing given the price and cost of the items, and how the service was explained in store during purchase.

I’ve had the deep seat sectional sofa in oatmeal beige for about 4 months now, and honestly, I’m pretty disappointed in the quality for the price point. I spent $6000 for a 5-piece sectional and wish I went with the other sofas I was considering from places like Crate and Barrel or Arhaus. I was sold on the idea of removable, washable covers that repelled liquids, as demonstrated in the videos online since we have pets and young, messy children, but the material is very scratchy, not comfortable, and not water repellent at all. In fact, all liquids seem to soak directly into the fabric as soon as they touch, and though I have good luck most of the time with Folex spray, I feel as if the advertisements were misleading. The overall look of the sofa is frumpy and cheap, even after I spent hours steaming everything. The cushions are lumpy and not comfortable. The back cushions are not attached to anything and are really just big pillows. The sections are held together by metal hinges that swivel too much, so I asked for extra ones that don’t come standard, which helped a bit. Overall, the sofa just has a cheap look and feel and is not worth the price point.

Super disappointed in the sofa and regret the purchase. I love the look and style of the sofa but for 8k, the quality is NOT there. The fabric feels cheap. I have had to steam iron the sofa multiple times because it gets extremely wrinkled every time you sit on it (like a pair of linen pants) The cushions get visibly lumpy and are uncomfortable to sit in for long periods of time. The latch system for the modular pieces is terrible and can be challenging to line up and screw in. The material ripped the first time I tried it. I have had sofas from room and board/ crate and barrell and RH at similar or less price points and the quality was SO much better. I really wanted to love this sofa but three months in and I wish I would have returned it.