7th AvenueReviews of 7thavenue.co

DO NOT BUYYYY I had very high expectations for 7th Avenue, but unfortunately, my experience has been extremely disappointing. Immediately after purchasing the sofa, I contacted customer service because I was concerned about the comfort. At first, I thought maybe I had installed or assembled it incorrectly, so I gave the company the benefit of the doubt. Customer service sent three different people to look at the sofa, but unfortunately, none of them could resolve the issue. The sofas simply are not comfortable. They look saggy, the sections don't align the way I would expect a normal sofa to align, and the overall appearance and feel do not match what was advertised. For what I paid—close to $7,000—I expected a premium, comfortable, well-designed sofa. Instead, I feel that the product is overpriced and heavily over-advertised compared with what you actually receive. The biggest disappointment is that I ultimately ended up putting the sofa in my garage because I don't want to use it. Spending nearly $7K on a sofa only to have it sitting in the garage is incredibly frustrating. I regret spending this much money on 7th Avenue and would not make the same purchase again. Based on my experience, I would strongly recommend doing your research and trying the sofa in person before spending this kind of money. Ray

Hi, I bought a product from seventh avenue and was told my payment's would be 15$ a month the total was going to be a little less than 62$ a month when I got the bill it said 20$ a month I called the company and was told they would take 5$ off the first month I disagree with that I should pay a month what I was told I'm 68 retired on a tight budget dissatisfied customer will not order again from this company so sad the way I was treated. 🤬🤬😟😟

Very disappointed in the quality of the cushions. We have had the couch for 6 weeks and you can already feel the connection pieces through the cushions when sitting on the couch. The cushions come stored inside the couch for shipping so when you pull them out they are deformed. The couch looks worn out and we have barely used it. The back cushions don’t have enough structure or filling. Shouldn’t have this many quality issues at this price point.

If you’re spending $5k on a sofa, you shouldn’t expect the seams of the cover to not align with the ends of the sofa. The cover seams run straight across the middle of the arms and sides. The covers don’t fit the pieces proportionately. Even attempting to connect the arms and sides to the base pieces was poorly executed because none of the holes aligned. They claim that each piece should take 15-30 minutes to assemble, but the entire process took over 12 hours. At $5k, you’d expect to be able to put the couch together without needing to hire additional support (as the company claims). All the upsells that I thought would benefit the high-spend of this sectional are proving not to be worth it. One of the upsells was swapping the covers for another color. It was such a nightmare to put these on that I never want to do it again. I genuinely wish I hadn’t spent the money on this sofa.

Still awaiting a delivery timeframe that’s reasonable for an order placed weeks ago. So far customer service beyond the excellent showroom experience where the purchase was made has been garbage. The “concierge” is a very short tempered individual who audibly gets angry when you ask for a delivery update or any reasonable questions otherwise involving custom tailoring etc . Regarding scheduling deliveries, this is assigned to another single individual who offers one date and time window of his choosing which is more than fine if you are unemployed and sitting home all day. Emails and calls go unanswered for days with no real apparent teamwork to help each other out for simple tasks including something as benign as scheduling a delivery date I am hopeful one day the people working the phones can match the excellent showroom interpersonal skills and professionalism.

Drove up to the NY store from Delaware over the holiday… traffic was a nightmare and I was about 15 mins late for my 430 pm appointment. I called the store customer service rep, at 330pm to inform him of the traffic and my eta: 445pm. I was reminded that my appointment was 430-5pm but said he would see that I was taken care of. Upon my arrival, the rep was ABSOLUTELY 100% UNINTERESTED IN SELLING ME THE SOFA. After reading so many rave reviews about the 7th Avenue customer service experience, I was confused that my experience was so underwhelming. There was no selling, education going on whatsoever. I was basically just looking, feeling the couches in person… I don’t even think I sat on one, and without a real discourse between the rep and I about the furniture, this only took about 10 minutes. It was awkward to say the least. It honestly felt like he was annoyed that I was late for our appointment and just couldn’t recover to make the sale. So, in sum, I drove 4 hours from DE which should have taken 2.5 - 3 hours to look at a couch for 10 minutes. During our final two minutes together, a couple strolled in from the street with no appointment according to them and the rep was more pleasant, interested, and engaging with them than he was with me —during my appointment! At this point, it was 456pm. I requested two swatches from the displayed swatch pile, Natural White and Oat Chenille, then casually made my exit. When a woman drives 4 hours to see a couch during the holidays, it’s highly likely she is coming to make a purchase. If the couch stood up to the online reviews, I fully intended to purchase the couch that day. I would have been a very very EASY sale as my mind was already made up, but the service gave me pause to say the least. In fact, the service experience made me question the authenticity and integrity of the reviews on the 7th avenue website and brought me to other customer review sites. I still may purchase the sofa, but not before visiting Arhaus, which is only 50 minutes away. Hopefully, 95 is accident free. UPDATE: 7th Ave customer service department just reached out to offer me a better experience and apologize for what occurred during my visit. I felt it was sincere, kind, and good business. It made me feel better. Seems like my experience may have been primarily attributed to the representative rather than the company. Sincerely, Mrs6Gsonasofa

I have had this sofa for about a year now, and honestly, I regret the purchase. It's extremely uncomfortable. The back is low, and I can feel it jabbing me in the back through the cushion, which is just cheap fiber fill. I can add more filling, but then it's too overstuffed and hard. It's also very uncomfortable to lie on. You can feel the joints and the seat cushions are puffy in the middle and slope down on the sides. This is a torture device, not a couch. The fabric is not actually waterproof. I thought spills would be easier to clean up, but I still have to pull the cover off and wash it. Pet hair also sticks to it and it snags constantly. The metal on my jeans pocket pulled the fabric yesterday. Finally, the couch joints don't align properly, no matter what I do, so there are huge unattractive gaps. This was too expensive to be so uncomfortable and cheaply constructed.

Hi everyone! Writing this review just to help out some other people, and tell them transparently about my experience with 7th Avenue. I had my couch delivered yesterday, and they actually sent me incorrect parts. In addition, some of the parts don't fit together properly (I believe they must be defective). While this is something I would expect from a company like Wayfair I was extremely disappointed that this would be happening after waiting weeks for the couch to arrive. The couch overall isn't really that great of quality (nothing aligns properly on this couch...), but I guess it's not SUPER expensive, so whatever. I would say you could probably find a cheaper couch for the same quality level. It's also SO difficult to put together...which is a crazy misconception about this couch. If you are going to buy this couch PAY FOR ASSEMBLY. So now that I have had this negative experience, I am in a rabbit hole on the internet and discovering that a lot of people have had my negative experience. Moreover, there seems to be a lot of chatter that many of 7th Avenue's positive reviews are fake/paid. Really concerning. I haven't had the couch for even a day so I can't comment on the quality completely, although people's comments on here definitely have my panicked. Especially considering I refuse to return the couch (can't even imagine...what a nightmare) and will be keeping it. My main complaint currently would be regarding customer service. I emailed the person who sold me the couch at the Nolita location last night very upset. I specifically asked if someone would call me to talk to me... no call back today. I called corporate customer service at +1 (877) 644 - 1506 to try to get help, they told me "their servers were down" and that they couldn't help me right now, and that they would call me back. They never called me back. I tried calling the Nolita store, no one answered. Left a message, no one called me back. I posted a review on Google Reviews and 7th Avenue basically gaslit me and told me that I must have called the wrong support number ( I didn't, I called the correct number – and since you told me you recorded the call I'm sure you can pull the call to hear your employee tell me your servers were down). The sales rep who sold me the couch eventually did shoot me and email to tell me he was "working on it". I do believe him. He seems like a nice guy, and it's nothing against him (which is why I will not use his name). He said they were too overwhelmed with the Black Friday Sale to address it immediately, which in my opinion is no excuse. But overall just a really terrible experience and don't feel great about doing business with this company.