7th AvenueReviews of 7thavenue.co

I’ve had the deep seat sectional sofa in oatmeal beige for about 4 months now, and honestly, I’m pretty disappointed in the quality for the price point. I spent $6000 for a 5-piece sectional and wish I went with the other sofas I was considering from places like Crate and Barrel or Arhaus. I was sold on the idea of removable, washable covers that repelled liquids, as demonstrated in the videos online since we have pets and young, messy children, but the material is very scratchy, not comfortable, and not water repellent at all. In fact, all liquids seem to soak directly into the fabric as soon as they touch, and though I have good luck most of the time with Folex spray, I feel as if the advertisements were misleading. The overall look of the sofa is frumpy and cheap, even after I spent hours steaming everything. The cushions are lumpy and not comfortable. The back cushions are not attached to anything and are really just big pillows. The sections are held together by metal hinges that swivel too much, so I asked for extra ones that don’t come standard, which helped a bit. Overall, the sofa just has a cheap look and feel and is not worth the price point.

Hi everyone! Writing this review just to help out some other people, and tell them transparently about my experience with 7th Avenue. I had my couch delivered yesterday, and they actually sent me incorrect parts. In addition, some of the parts don't fit together properly (I believe they must be defective). While this is something I would expect from a company like Wayfair I was extremely disappointed that this would be happening after waiting weeks for the couch to arrive. The couch overall isn't really that great of quality (nothing aligns properly on this couch...), but I guess it's not SUPER expensive, so whatever. I would say you could probably find a cheaper couch for the same quality level. It's also SO difficult to put together...which is a crazy misconception about this couch. If you are going to buy this couch PAY FOR ASSEMBLY. So now that I have had this negative experience, I am in a rabbit hole on the internet and discovering that a lot of people have had my negative experience. Moreover, there seems to be a lot of chatter that many of 7th Avenue's positive reviews are fake/paid. Really concerning. I haven't had the couch for even a day so I can't comment on the quality completely, although people's comments on here definitely have my panicked. Especially considering I refuse to return the couch (can't even imagine...what a nightmare) and will be keeping it. My main complaint currently would be regarding customer service. I emailed the person who sold me the couch at the Nolita location last night very upset. I specifically asked if someone would call me to talk to me... no call back today. I called corporate customer service at +1 (877) 644 - 1506 to try to get help, they told me "their servers were down" and that they couldn't help me right now, and that they would call me back. They never called me back. I tried calling the Nolita store, no one answered. Left a message, no one called me back. I posted a review on Google Reviews and 7th Avenue basically gaslit me and told me that I must have called the wrong support number ( I didn't, I called the correct number – and since you told me you recorded the call I'm sure you can pull the call to hear your employee tell me your servers were down). The sales rep who sold me the couch eventually did shoot me and email to tell me he was "working on it". I do believe him. He seems like a nice guy, and it's nothing against him (which is why I will not use his name). He said they were too overwhelmed with the Black Friday Sale to address it immediately, which in my opinion is no excuse. But overall just a really terrible experience and don't feel great about doing business with this company.

I bought a 5 seat modular lounge sofa classic in Emerald Green. It's beautiful and very cozy. I feel asleep on this couch. The customer service is great with the entire team at 7th avenue. They call you back and respond to email in a timely manner. I initially started the process with Justin who is amazing. He showed me the virtual showroom with the different fabric. I originally was going to choose the Greige fabric,but I ended up buying the emerald green velvet after it was on sale. The extra deep was unavailable, but it would have been out of my budget range. The classic sofa is bigger than I expected. Imagine, if you get the extra deep. You can take off the classic back cushion if you want to sleep and get more room or if guest comes. I thought about upgrading to the extra deep, but it's not really necessary. The velvet is so soft. I wish they have beige or grey in that color. Overall, I am so pleased with the purchase. It's worth the investment. I coose to have a third party assembly and they were professional and you could have asked them any questions regarding on how to fixed the sofa. The sofa is heavy once assemble. It doesn't move and you don't feel the screw that joins the seats. I can't believe I purchased a sofa without sitting on it. Shipping took about two weeks from when the order was placed. I didn't expect to receive the sofa so fast. I am posting this review as the reviews helped me make the decision to purchase this sofa online.

It was one hell of a rollercoaster ride with 7th Avenue. My partner and I bought the 4 seat modular chaise sectional with the black onyx velvet covers. First, we absolutely loved Justin when we visited the showroom in SF. He was informative and helped us overall pick the right covers for our couch. We received an email from 7th Avenue customer support a week after we bought the couch stating that our couch was almost ready to be shipped. Now, Justin informed us beforehand that it was going to take up to 8 weeks for us to get the couch. My partner and I didn’t mind the wait. We finally got the couch on August 22nd and it came in multiple boxes. The only problem was that we received 16 out of 17 boxes. We were told that we were going to receive the last box in a few days but it never happened. It came to a point where I felt like we were forgotten and because there were multiple people in the customer support team, I felt like I had to repeat myself over and over. It was frustrating. Turns out, that last box ended up getting lost somewhere. FedEx is affiliated/partnered with 7th Avenue - and it would have been nice if there was communication from 7th Avenue regarding that lost box. For almost $6k couch, the customer service was unsatisfactory. We were so close to returning the couch and demanding for a full refund. The main thing that really turned it around for us is one of the customer support team member, Logun. He called me and admitted that we were basically put in the back burner and did everything in his power to make it right with the multiple inconveniences we were encountering (did I mention that the lumbar pillow failed QC which also delayed it being delivered to us?) Luckily, Logun made it so that he is our main point of contact and since he took over, the experience has been 1000x better. He gave us multiple updates, communicated with us and made us feel like we were priority. Because inventory had to be restocked, we had to wait another few weeks for the velvet covers we were missing to be shipped. To help remedy the situation, he offered to send us a set of fabrics for us to utilize for the time being. He also spoke to his manager and asked if we can get a free assembly since my partner and I didn’t want to assemble ourselves anymore after learning that the delivery was incomplete. Logun continued to also offer us another set of fabric covers of our choice as well. He was patient, kind and determined to make it right for my partner and I. Also, shout out to Drew who ensured me thst due to the failed QC and delay of the lumbar pillow, he would send us extra throw pillows for the time being. Truthfully, Logun is the only reason why we gave 7th Avenue a 4 star review. The couch itself is amazing. It’s soft, the depth is perfect and it can withstand our puppy’s muddy paws. We can easily clean it off no problem. Plus it’s helpful to know that we can sleep on the couch without having to worry about inhaling toxic chemicals since the fabric itself is supposed to be non-toxic. It’s everything we hoped for. We’ll see how it is in a few years but so far so good! If you have any problems, ask for Logun. He’ll for sure help you out :)

I bought the couch on Black Friday, last year. We received it January 23rd, so a little over 8 weeks. Within the first week, my daughter spilt lipgloss on it. I immediately washed it. But with it being oil, it didn’t come out. I reached out and they were nice enough to send 3 replacement covers, because it was brand new. I will say, the couch is comfortable but it looks WORN. The covers have unraveling threads, and have pilled on high traffic areas. I would say, if you have kids or animals choose a dark color. I bought an oatmeal/sand color and it shows everything. If you spill water, you’ll have to wash otherwise it will cause a stain.

I bought a solar wreath for my husband's grave. One of the red petals was missing leave a gap in the flower. The top and bottom of the metal stake did not line up . One of the holes was too small so cannot heighten it like it should be. I looked for a return label on my order and it looked like it had been taken off. When I chatted online about this I was told he'd connect me with an expert and wanted me to pay money to even talk to him. I didn't trust this and stopped my chat. I doubt I will order from these people again . I liked them because of the unique things but the aggravation isn't worth it. it seems I made a honest mistake on the name of the company. It was Seventh Avenue . Sorry about that folks.

We love our new natural white couch! With 7 cats in our home, we searched for a while for the best pet friendly option. Our experience in the Houston showroom with Nick was comfortable and he really took the time to help us choose the best orientation and depth for our needs. Set up was easy to follow with the videos provided, my husband and I were able to put it together in a few hours. Finally, their online customer service is very quick and everyone is very kind and helpful. Shay helped me out when I reached out asking if we could be included in the Fall Sale even after missing it by a few days. Will definitely be recommending 7th Avenue to our friends and family and we are already eyeing the emerald green velvet couch next!

The customer service is great at 7th Avenue from the showroom to their support via email. Logun and Drew are very responsive and addressed all of my concerns and questions. I had an issue with a pillow that arrived in defective condition, and they were quick to send me a replacement. The couch itself is great and worth the investment! Highly recommend buying their products!