7th AvenueReviews of 7thavenue.co

Camilo and Juan did a great job! Came exactly on time and did everything very efficiently

Alex and Ian were the most excellent handlers, making my first-ever high-end couch more than perfect! They handled the packages with care, providing me with helpful information on maintaining them at the essential to professional levels. They were also efficient while having warm conversations. Even though I received the wrong fabric because of my carelessness in purchasing, I was lucky to discover that the basic fabric is excellent! I also appreciate 7th Avenue's 30-day free exchange service, so I can exchange the fabric cover for the one I was supposed to buy: Onyx (velvet) to synch our piano. However, the basic one might be good for people who love washing them more frequently.

The delivery went smoothly, the pieces look great, and the clean up was very thorough as well. Thanks to Juan Camilo for the quick set up!

We had the best experience with our delivery and assembly. Ian and Alex were attentive to detail, efficient, and professional. They took the boxes/trash out and even worked around my dog. Very stress free experience. The couch looks beautiful in our living room and it’s super comfortable.

Drove up to the NY store from Delaware over the holiday… traffic was a nightmare and I was about 15 mins late for my 430 pm appointment. I called the store customer service rep, at 330pm to inform him of the traffic and my eta: 445pm. I was reminded that my appointment was 430-5pm but said he would see that I was taken care of. Upon my arrival, the rep was ABSOLUTELY 100% UNINTERESTED IN SELLING ME THE SOFA. After reading so many rave reviews about the 7th Avenue customer service experience, I was confused that my experience was so underwhelming. There was no selling, education going on whatsoever. I was basically just looking, feeling the couches in person… I don’t even think I sat on one, and without a real discourse between the rep and I about the furniture, this only took about 10 minutes. It was awkward to say the least. It honestly felt like he was annoyed that I was late for our appointment and just couldn’t recover to make the sale. So, in sum, I drove 4 hours from DE which should have taken 2.5 - 3 hours to look at a couch for 10 minutes. During our final two minutes together, a couple strolled in from the street with no appointment according to them and the rep was more pleasant, interested, and engaging with them than he was with me —during my appointment! At this point, it was 456pm. I requested two swatches from the displayed swatch pile, Natural White and Oat Chenille, then casually made my exit. When a woman drives 4 hours to see a couch during the holidays, it’s highly likely she is coming to make a purchase. If the couch stood up to the online reviews, I fully intended to purchase the couch that day. I would have been a very very EASY sale as my mind was already made up, but the service gave me pause to say the least. In fact, the service experience made me question the authenticity and integrity of the reviews on the 7th avenue website and brought me to other customer review sites. I still may purchase the sofa, but not before visiting Arhaus, which is only 50 minutes away. Hopefully, 95 is accident free. UPDATE: 7th Ave customer service department just reached out to offer me a better experience and apologize for what occurred during my visit. I felt it was sincere, kind, and good business. It made me feel better. Seems like my experience may have been primarily attributed to the representative rather than the company. Sincerely, Mrs6Gsonasofa

I have had this sofa for about a year now, and honestly, I regret the purchase. It's extremely uncomfortable. The back is low, and I can feel it jabbing me in the back through the cushion, which is just cheap fiber fill. I can add more filling, but then it's too overstuffed and hard. It's also very uncomfortable to lie on. You can feel the joints and the seat cushions are puffy in the middle and slope down on the sides. This is a torture device, not a couch. The fabric is not actually waterproof. I thought spills would be easier to clean up, but I still have to pull the cover off and wash it. Pet hair also sticks to it and it snags constantly. The metal on my jeans pocket pulled the fabric yesterday. Finally, the couch joints don't align properly, no matter what I do, so there are huge unattractive gaps. This was too expensive to be so uncomfortable and cheaply constructed.

I have had AMAZING customer service since purchasing my couch! To my family that is so important these days. Bravo 7th Ave

I just received my couches, so the quality seems good for now. However, I had a bad experience with the delivery. When I purchased the couches in person, I was told that they were going to be delivered and assembled at the same time, so I paid extra for that. When I got them, the Fed Ex person told me that they could only leave the 12 boxes outside of my front door and that I had to call support to schedule the assembly. This was a day before Thanksgiving, and I had to push all 12 boxed inside my house by myself. I am a petite woman, and this was very difficult for me. Then I had 12 boxes laying in my living room and I was hosting Thanksgiving the next day. I called support and I was told that they did not know when they could send someone to assemble the pieces. I got very upset and threaten to send them back, not until I did that, someone said they were going to send someone the same day. I thought I was dealing with a reputable company, but I was disappointed. Their delivery system needs to be better. I was misinformed. Not a good experience to say the least.