5MinSkin Reviews | Read Customer Reviews of 5minskin.com

5MinSkinReviews of 5minskin.com

2.6376 reviews
Salons & Clinics

5MinSkin

About 5MinSkin

Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.

5MinSkin (5minskin.com) has 376 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: 5minskin.com
Website: 5minskin.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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5MinSkin reviews

376 approved reviews, newest moderated first

S F.
May 15, 2024
Angry due to lack of service and false advertising
I am really angry that I am trying to contact 5minskin, and I cannot get hold of anyone. I have tried both email addresses that I can to contact someone. No effect. I have tried telephoning in the USA where apparently their head office is, but feel this is all a big scam, and what a fool I am for having fallen for it. From the information I expected my order to be swift in arriving but no. I am kicking myself that I didn't use PayPal and I want my money back, and would advise others not to bother with this scam,
Response from 5MinSkinMay 17, 2024
Dear Sanchia , Thanks for the time you took to share your feedback. We checked your case and we can confirm that our agent responded to your concern via email. Our agent already provided you with the link to track your order. Please note that Shipping to other countries takes 7-14 business days as stated in our shipping policy from our website Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
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Melissa R.
May 15, 2024
Excellent customer service
Excellent customer service! Immediate response from representatives to my inquiry regarding cracked lens on device. Sending a new device after sending pictures with no problem at all. I'm not sure why there are people who are unhappy with their purchase or the customer service because I have been completely satisfied and the representatives have been nothing but delightful! The unit will get hot, it is a laser, that is a given. If you are concerned about your type of skin, hair color, skin issues, etc. check before you purchase. These things are common sense. You cannot blame the company for your lack of effort before purchase. I will step down from my soap box now, but this company deserves better reviews than it has received, and I want potential customers to have an honest, transparent review.
Response from 5MinSkinMay 16, 2024
Dear Melissa, Thanks a lot for your great review! We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
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Grant M.
May 14, 2024
Scam
Scam! Was charged via Apple Pay but didn’t receive a confirmation email.
Response from 5MinSkinMay 16, 2024
Dear Grant, Thanks for the time you took to share your feedback. We will do our best to assist you, however we cannot seem to find any order related to your name. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
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Konnie M.
May 14, 2024
Products works really well
Products works really well. I'm using the device every second day at high intensity.
Response from 5MinSkinMay 15, 2024
Dear Konnie, Thanks a lot for your great review! We appreciate your feedback! We are happy to have you as our customer. Sincerely, 5MinSkin Team
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Rhean D.
May 13, 2024
I used this device
DO NOT WASTE YOUR MONEY!!! I used this device, that does in fact get extremely hot, for 8 weeks and there was absolutely no difference. I have fair skin and very dark hair so I know it’s not because my hair is too light. Also I had an issue processing my order and when I looked the next day I was charged for 2 but told there was nothing they could do and I couldn’t send it back or have a refund? PLEASE DO NOT WASTE YOUR MONEY!!!!!!
Response from 5MinSkinMay 16, 2024
Dear Rhean, We appreciate your review. We have checked your case and in the previous communication, you never mention the defective device. In such cases, we send free replacements or refund the order. Please feel free to contact us at [email protected] or you can reach out via phone +1 (888)-860-1504 Kind regards, 5MinSkin
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Ehytner
May 12, 2024
Great customer service
Great customer service. Answered my questions and solved my issues quickly with no issues.
Response from 5MinSkinMay 15, 2024
Dear Ehytner, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
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Jean M.
May 11, 2024
I used my 5minskin 2.0 device twice and…
I used my 5minskin 2.0 device twice and then it wouldn't power up. I am returning it! How did the 2 sessions go? Okay. It won't remove a hair from my chin but if I pluck and then roll over the area with the device, they have not regrow. But in my opinion it was released too soon without the bugs worked out. While the instructions are simple legible and easy to read. They are wrong. So there is that!
Response from 5MinSkinMay 12, 2024
Dear Jean, Thanks for the time you took to share your feedback. We checked your case and we can confirm that our agent already responded to your concern. As per checking our agent kindly asked you to share evidence of the defective device.In case the device is not working, we can send you a replacement OR proceed with a refund. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
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Boren
May 10, 2024
The device must be plugged in at all…
The device must be plugged in at all times with is not always convenient. They should consider a cordless version!
Response from 5MinSkinMay 12, 2024
Dear Boren, We appreciate your feedback. We will take it into account in order to grow and get better for our customers. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
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