5MinSkinReviews of 5minskin.com

I received the producproduct. Immediately began to read the instructions. According to the instructions, this product does not work on dark tone skin or gray hair. I emailed the company and the are charging me a restock fee. I never used the product because of their instructions. I was advised it would take 3 weeks for a refund minus a restock fee. Darker skin and gray haired people BEWARE.

Received the product several weeks after ordering. The device would not charge or turn on. When reaching out to the company to request returning the item, the company told me id have to pay a 10% restocking fee. Buyer beware of non working products and a 10% restocking fee!!

I was initially reluctant about the idea of trying any form of in-home laser treatment; I had begun the process in a proper med spa while living abroad but couldn't finish all my sessions before having to leave. I know that my darker skin typically needs a special laser type (YG) BUT I saw an add for 5min Skin that SPECIFICALLY said it could work on my complexion, photos included... Totally false. Even though I saw no results in the first few weeks, I still continued through the full treatment time. No results. Not a single hair lost :( No customer service, shameless response on social media... I feel like I just threw $150 in the trash.

Extremely pleased with the customer service! I placed my order and was offered a $20 discount which I thought was automatically applied. My mistake, I did not enter the code. One day later I decided to email the company to try and recover my $20. Within 24 hours of my request, 5minskin had contacted their accounting department and the $20 was immediately refunded. I am amazed how quickly they fixed my error. Kudos to 5mskin! Regards, Simon. Canada.

i had non stop issues with the machine they sent me. it turns out it was defenctive and i couldn't get it to hold a charge. would hit the 1 bar and then go no further. Jay kept trying to help me and this wonderful company is sending me a new one that will work. thank you!!

I sent an email with a question. Question answered within a couple of hours. The next day I received a call from the help center to follow up and make sure I had no other questions. Product delivered on delivery date. This company has been outstanding!!

Bought this for my wife. If you have fair skin and light hair this device is not for you. Thing is, you don't find this out until you actually buy the thing. Refund? Forget it.

Update: After a long wait, the product arrived. It is true that communication with the customer could be more assertive; it is also true that there it was communication. The package was late but finally 2 of these are arrived, this makes me think that there was a problem with the delivery. I informed them that I had received the item twice and they offered me to keep both. So we were all happy. I will soon update on the use of the product.