Ben
Like others
Like others, I ordered mine a week ago and it has not shipped. Sent an email for an update and actually received a response but it was details I already knew, that it has a tracking number for shipment but stated it was “fulfilled”. After days of no movement I emailed them yesterday to cancel my order and received no response. Emailed a second time in the afternoon to confirm the cancellation. Again no response. I understand it’s the holiday season and they are busy with orders, but there should be disclaimers on the website stating to expect delays in shipping so customers can take that in to account before ordering. Having “quick 2-4 day delivery” leads one to believe their order will be processed in a timely manner and the product will be received within days of ordering.
Response from 5MinSkinDec 18, 2024
Dear Ben, We sincerely apologize for the delay in shipping your order. We strive to ensure all orders are processed and delivered promptly, and we regret that in this instance, we have not met those expectations. We truly value your patience and understanding during this time. If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or give us a call for a faster resolution at +1 (888)-860-1504 We hope to hear from you soon, Kind regards, 5MinSkin Team