4PatriotsReviews of 4patriots.com

I would give them ZERO rating!! I put in an order and cancelled within 29 minutes due not getting my personal discount they offered. They said they would refund within 48 hours and it wouldn't be a problem since nothing had been shipped out. It has been 8 days with no refund or product. I called and spoke to Heather and asked her for confirmation. Every time I called there would be hour wait and no call backs or response to my emails through help support. I had to dispute this charge with my credit card company. This Company is shady. Don't buy from them! This is an update to my previous posting. 4Pariots have made this right. They have reversed the charge for the cancellation. This went into effect on March 20th. I am satisfied that this has be resolved. Their products are great in my opinion but the Customer Service has been lacking and they should work harder to keep people coming back for their products.

I’m just going to copy and paste my emails I sent today. I might get a quicker reply from them here that wait for a email response since you can’t reach them by phone. I wish I could download my pics I sent to them as well but I don’t see that option here. From: DUANE RAPINI Date: March 18, 2024 at 1:30:41 PM EDT To: 4Patriots Support Subject: Re: not happy order 9047914 I just received 2 shipments of the 3 month order. The first box had a broken handle which cut my finger when I took it out of the box. (See 1st picture below) The second box looked like it was dragged through a desert. Not only was the box messed up, the container was broken in a corner and is all full of dust like it was sitting in a warehouse for a very long time. Both boxes had the packages pour out when removed from the boxes. How would you like to fix this? From: DUANE RAPINI Date: March 18, 2024 at 2:23:32 PM EDT To: 4Patriots Support Subject: Fwd: not happy order 9047914 Now for the packaging of your products. This is from the dusty broken lid box. 2 of the rice packages have holes at the top/bottom. The other one, dinner bell bake is leaking. Next I will examine the contents of the box with a broken handle. Duane Rapini On Mar 18, 2024, at 2:36 PM, DUANE RAPINI The broken handle box has 2 very hard star spangles tropical energy whereby the others were soft to feel. So that tells me that air must have gotten and hardened them. Another but very important issue is that I couldn’t find on package that showed an expiration date. How do I know when these were packaged? Every package had a dusty residue. Please respond to my concerns ASAP. Duane Rapini After being on hold for 2 hours, a recording verified my number and said someone would contact me. In that 2 hour hold time, I was able to go through your product and read complaints on Trust Pilot, many being the same as what I have experienced so far, with no resolution. And I not going to hold my breath waiting for a call back as I have also read that you don’t call back as your customer service is non existent. As a matter of fact, you have 53% 1 star ratings with a 2.4 out of 5 rating. If I had seen this earlier I would not have ordered. So with this kind of experience I do not want to do business with you and would like to restart a return process of my order. I was willing to let you make this right but your reputation is just terrible and makes you untrustworthy. Let me know on how to proceed please. Duane Rapini UPDATE 3/23 Here are emails from Kenny (a person with a conscious) and Thea (who may have fired Kenny for having one) I’ll update again at the end of the month to let you know if there emails were actually honored. No news as of today. I’ll hold my breath for now. On Mar 19, 2024, at 11:27 AM  Hello Duane, Thank you for your response. I completely understand your frustration. A two-hour hold time followed by an automated message is unacceptable, and it's disheartening to hear about the negative experiences you read on Trust Pilot. Let me help you with this matter to get things right. I'm sorry to hear that some of the items came to you damaged. We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Let me just clarify all the damaged items before I proceed with the replacement. Also, you’ll notice that some of our packages include a date, while others do not. We’ve begun using multiple facilities to create our delicious food, because demand is so high at the moment. And each has its own equipment and specific operating procedures, though the quality standards we demand never vary. On some of the packages, you will see a date. It’s important to understand this is a “Best By” date, not an expiration. So for best results, always protect your food from heat, air and moisture. Avoid prolonged exposure to temps above 75 degrees F. And keep your food sealed until you’re ready to eat it. Shelf life will vary based on storage conditions. And we back every 4Patriots survival food with an unconditional 100% guarantee. If within a year, you find despite following storage conditions you’re unsatisfied with the quality, taste – really, anything… we’ll replace it or return your purchase price, no questions asked. Additionally, please accept %50 discount refund on your order as a token of apology for the inconvenience you experienced. I apologize for the inconvenience and thank you for your patience. Please let me know if I can assist you further. Have a great day! Warm Regards, Kenneth 3/26 UPDATE Today we received 2 new totes along with 4 new bags of rice. Thank you Kristie. She also sent an email honoring Kenneth’s 50% discount, not the $50 discount that Thea had changed. Thank you for keeping your word and standing behind your product. Hence your new rating!

I have the same problem with my solar powered phone chargers. they never worked. Also I've ordered several Food containers from you and I'm suppose to get a $25,00 off coupon. Never got them, also on ordering the next time, even if I had gotten a coupon, THERE is no line on the order form to use the coupon. Greg Lauth, Cumming Ga.

Terrible company! Product came all torn up. To get a refund or replacement was near impossible. Their customer service was also terrible. Go with their competitor.

I ordered two water filtration units. Around a $400 purchase. The units are generic and very poor quality to the point we could actually not get any use out of them. Sadly this patriotic company is peddling cheap Chinese junk.

Just a terrible company with atrocious customer service. I placed a large order - over $5000 solar generator plus EMP shielding, and they printing the delivery address wrong. When I tried to contact them, crickets. They don’t answer your emails and they don’t answer the phone. I waited more than an hour on hold.

They offer emergency rations. Got their 72 hour veterans day kit. It was literally a large bag of dried mac/cheese mix, a bag of flavored oatmeal, and a bag of some sort of grain meal. The asking price of this was around $29-39 if I had not gotten it for free. A few points: Its supposed to be for 72 hours yet you get three 2 quart bags. As a retired military member, I am accustomed to MREs with well balanced proteins, carbs, and accessories/snacks. This is not that type of thing. You would be FAR better off just packing a storage bin with canned food (chilli, meats, veggies), boxes of Mac/Cheese, and Oatmeal. Just rotate it out as it expires. This is not worth the cost.

4Patriots has quality products at great prices. I've bought there food and products and I like them all.