4LegalLeads.comReviews of 4legalleads.com

Response from 4LegalLeads.comApr 27, 2022

Hello Karen, We have been speaking with you for some time about best practices and the ability for you to request credit for any invalid leads that slip through our filters. As you know, there are several leads from 2021 that you had never submitted for credit as being invalid. Communication about leads that convert and leads that are invalid help us to optimize campaigns to constantly improve lead quality for your firm and other firms with similar targeting. Sometimes potential clients will mistype their phone number and cause you to connect with someone who was not seeking legal help. I’m so sorry that you experienced a phone call like this. It is for this reason that we have the return system in place. We never want you to pay for an invalid lead. While there were several leads you never requested for credit, you have $2,395 remaining in your account, inclusive of $495 bonus funds we added to your account, all to be used toward future leads as your funding transaction was 8/18/21. You were offered a refund of your remaining balance (within the 120 days) back in November that you opted against this. As you are the paralegal, we would be happy to work hand in hand with you in order to make sure your remaining funds work to bring in valid leads and we would love to see you and your firm have the success that so many of our firms experience.

Response from 4LegalLeads.comApr 3, 2022

Thank you so much for your kind words. We are always here if you need us.

Response from 4LegalLeads.comMar 25, 2022

Thank you for your review! It was the least we can do. We believe in earning your business over the long term and value our clients who stay with us for years! As part of that commitment, we are never resting, even with our satisfied clients, and always working to continue to improve our service.

Response from 4LegalLeads.comNov 2, 2021

Hello Richard, I'm sorry you did not experience the true value of working with 4LegalLeads. It appears you only ever funded your account for 4 leads, did not request credit for any of them letting us know they were invalid, did not reach out to us in any way to discuss your experience so we could take action, and you did not respond to any of our reach outs to see how things were going. We recommend at least 10-20 leads to get a good sense of your ROI. Those who work with leads are most successful when they get more and more leads. We would love to make sure you have a great experience with us and that you see leads that convert. Sometimes the first few leads are fantastic, sometimes they are valid leads that don't convert, and sometimes they are invalid leads that slip through the real time filters for which we credit. We have an incredibly convenient return system so our attorneys do not pay for invalid leads and so that we get the communication we need in order to optimize our campaigns! Without communication, we assume things are going well. If you are able to let us know in the next few days if any of your four leads are invalid, I will be happy to verify and process your request for return personally even though they are outside the 5 day return window. Simply let me know the lead ID and why you believe the lead is invalid. Here is a link to our eligible return reasons for your reference. https://4legalleads.com/lawyers/aa-22-lightbox.html Please reach out to us at [email protected] or give us a call 888 847 4437 so that we can give you a more personalized and hands on experience so you know exactly how to be successful with leads with us or any other company moving forward.

Response from 4LegalLeads.comOct 13, 2021

Hello Mario, Thank you for your review and for your honest remarks and feedback. We are so glad one of your leads came through but we expect our attorney clients to not just break even but for them to find success and bring in many new clients using our platform. We were sorry to see you request a refund of your remaining balance. Of course, we processed the remaining $359.10 back to your credit card. In most cases, we are able to ask a qualifying question about their willingness and ability to hire an attorney. In some of the campaigns, we are not able to ask that question upon intake and we can offer credit for those if they come through. It is frustrating that there will always be some leads where making contact is a challenge. We were able to offer additional research and credit for any lead that you were not able to connect with where we showed some form of questionable contact information. Leads are filtered in real time and sent to you the moment the requests are made. Any lead that goes to our attorney buyer has told us that they are not yet represented and are looking to speak with a legal provider. If they have provided inaccurate information in response to this question, the lead is eligible for credit as you have seen. Hopefully, even if your particular experience only converted 1 lead, you can honestly say that 4LegalLeads.com cares about your success and works hard to make your experience pleasant, easy and successful. We use all your feedback and return of every invalid lead to improve the process going forward day by day so we can better connect you with clients who use your services.

Response from 4LegalLeads.comAug 1, 2021

Hello Stan, As you said, we will absolutely credit for leads who mention in their comments that they are looking for free or Pro Bono legal help and those that are looking to pay only based on the outcome of their case. In addition, the return policy allows you to request credit for other invalid leads that slip through our many filters. Additionally, we ask a qualifying question in advance confirming a lead’s willingness and ability to pay a legal fee. Even if they don't mention it in the comment section. Hundreds of leads get filtered out who say they cannot afford or are not willing to pay a legal fee. We do not want to waste your time. What you are likely experiencing is someone not wanting to pay for the membership program you offer even though they have full intention of paying a legal fee to the provider. If you have any questions or concerns, our attentive support team is always available to help!