4imprint provides promotional products to businesses and organizations of all sizes in the US, UK, Canada and Ireland. But what makes us really special are our people - we're a friendly, genuine and helpful. Give us a try by visiting one of our sites or calling today! Not sure about an item, ask to get a free sample, we'd be happy to help! Promotional items really work!
4imprint (4imprint.com) has 123 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Sales & Marketing · Wauwatosa, Wisconsin
Excellent
Sales & Marketing · Portage, Wisconsin
Excellent
Sales & Marketing · Middleton, Wisconsin
Excellent
Sales & Marketing · Middleton, Wisconsin
New
123 approved reviews, newest moderated first
Miss S.
I didn't know the level of unprofessionalism and lack of response until I ordered some products myself. This is the last time am ordering from these people (4imprint). I need to find another supplier. Very disappointing for what I am paying for. I am still waiting for my tracking number.
Neha S.
I wish I can give minus Star review. I never delt with such unprofessional company in my career. I ordered sample backpack (C142910) in June and Its been 5 months I haven't received any thing. I have requested a tracking number from their customer service representatives multiple times but they didnt have themselves, always so confused regarding the process. I called their customer service number so many times in these 5 months but no one care to get back to me ! They are absolutely worst and most disorganized people to deal with. I will not recommend them at all to anyone!
JT
Julie, the Manager who called me back 9/23/2022, 610AM Pacific Time, deserves FIVE STARS and solved my concerns, after I demanded to speak with a Manager/Supervisor. All other deserves Zero Stars, that's why I am only rating this experience, 2.5 Stars. I am managing a small family non-profit organization. Normally, my suppliers are local here in CA. The 4Imprint TV ad is executed so good, I got persuaded to order and ignored all the negative reviews I have read; until I discovered it myself. First, their website is so tricky, every move, you'll be charged, even if they advertise shipping in 3 days (so many fine prints and loop holes you need to navigate). Sent my artwork the same time I made may order & payment. Artwork was pure text and was just pure black. They never get back to me for approval until after 2 days, and the customer service keep using the word "logo" where there is no logo, as it is pure text in black. When I started asking questions and raising my concerns about the process and the delivery date, the customer service started arguing with me via email instead of helping me come up with an acceptable solution. Customer service even blamed me for not putting the date needed, when the items I ordered is supposed to be delivered before my event date. 4imprint should follow the business models of e-commerce companies like Amazon, E-bay, Costco Checks where the unit pricing is very clear, delivery options are clear, and extra services are clarified. Based on my experience, 4imprint will bury this detailed information and will "gotcha" you with terrible customer service, extra charges, and blame you along the way. Either 4imprint should promote Julie to be the Top Operations Manager to shake up the entire operating template and give her a huge bonus, OR Julie should be hired by other e-commerce companies that are excellent in customer service. In as much as I will be forever grateful to Julie for fixing the issues, I will never order from 4imprint again. The negative reviews I read are all true. I will order somewhere else where my business is appreciated.
S. L.
I've been waiting for my order that I placed in JANUARY! They send about 1/3 of it then disappeared. Their customer service SUCKS! I'll be reporting them to the BBB if I don't have a delivery next week. I've called and emailed NUMEROUS times and all you get is the runaround. DO NOT ORDER FROM THIS COMPANY. In all honesty, they were fine before Covid. They have really crapped the bed since!
Serenity in the C.
I have been a business owner for many years, and I am launching a new chapter with a huge grand opening this weekend. I ordered some products I specifically asked to receive before the grand opening. Apparently, there was a problem with the payment method I chose. Since these products were time sensitive, I would have expected to receive a phone call so we could easily rectify the problem. Instead, they sent an email. When the first email wasn't answered, they decided to send a second email. After that, they did nothing. I am a very busy business owner, and I believe a problem such as payment would necessitate a phone call. I am extremely disappointed because there is no way I can receive my products before this weekend. Not everyone is on their email all the time, and I believe this was an important enough matter to warrant a simple phone call. Very disappointed in their lack of customer service.
Jess
Customer service is shocking. Kirstie Reader, Senior Web Account Executive, is hostile, rude, and unhelpful. Really not sure how they run a business this way, reading other reviews, it seems many others have had similar experiences.
John A.
Unresponsive, unreliable, lack of concern, no follow-up, I can go on and on. Stay away from this company.
Tiff
4 imprint customer service is phenomenal! They surpassed expectations in customer service (Alyssa), shipping, quality, and production. Exceptional to say the least! I highly recommend with marketing supplies.