4imprintReviews of 4imprint.com

Horrible experiences

Terrible service. Because I have a Hotmail Email address, they assumed my enquiry was fraudulent. When I called they didn't really care. Finally placed an order 3 weeks prior to a critical event and they lost my order. No communication, no offer to fix, no anything. They made me look bad for my event. Wrote a detailed letter to their Corporate Head Office. No reply. No offer to fix. Nothing! Very irritated. Does it not seem suspect that they don't have other review platforms, like Google for example? Wonder why?

Your commercials are stupid!!!!

Stressful experience working with their team to get the items how I want them to look. Repeated errors with an item and the customer rep was very unapologetic. Some of the staff are hospitable but most have a lackluster disposition.

I am writing this review after one of the most frustrating and unprofessional experiences I’ve ever had with a supplier. I ordered products from 4imprint and followed up repeatedly about the delivery date. Every time I asked for a tracking number or an estimated delivery time, the company told me they couldn’t provide it — yet they kept assuring me that everything would arrive on schedule. I trusted them because they insisted the delivery would be as promised. On the expected delivery day, my entire team waited for the shipment so we could begin our event preparations. We waited the whole day until after office hours — nothing arrived. When I called customer service, I was met with rudeness and an attitude that made it seem like I was overreacting. I was told they were “about to get off work” and would try to contact someone. Completely unacceptable. After countless calls and being transferred from person to person, we finally discovered the truth: The products hadn’t even been produced. Not delayed. Not in transit. Not lost. Not even made. This is absolutely unbelievable. Their solution? A simple message saying the products wouldn’t arrive and that it would take another 2–3 weeks. They asked if I wanted to cancel the order — as if that fixed the problem. We had told them from day one that we had an event the next day and that if there were any issues, we needed to know early. Nobody followed up. Nobody informed us. Instead, we received a cold, templated email and continued unprofessional service. Although I’ve used them a few times before and the products were acceptable, this incident has caused disappointment for my clients and left me to face all the criticism and consequences. I strongly advise anyone considering 4imprint to think twice. Reliability, transparency, and basic customer service are clearly not guaranteed with this company. Updates: What happened has already happened, and nothing can change the fact that we feel disappointed. I’ve got a call from the company, hoping that their compensation can help ease my client’s frustration. I truly hope this issue only happened to me and not to anyone else reading this.

I am writing to express my strong dissatisfaction with a recent experience involving 4imprint. As a small business, we were contacted regarding an urgent large rush order. We dedicated significant time and resources to this request, including contacting wholesalers, organizing materials, and moving materials between warehouses. We provided a quote which was accepted via email & item/size choosen, only for 4imprint to abruptly decide to go in another direction, wasting hours of our time and effort. This kind of behavior from larger companies is precisely why small businesses like ours, which prioritize integrity and service, have thrived for 40 years. It is incredibly frustrating when larger entities disregard the time and resources of their potential partners. I strongly advise other small businesses to reconsider working with 4imprint If you would like a real award -without using a middle man like 4imprint - contact us at Mike's Trophies & Awards Kennesaw, GA

I used 4imprint for 3 times. My first order came nice without any delay or problem. My second order didn't come and no customer service reply. A year later I decided to given another try, just to realize that my third order is lost in Narnia because is been more than a month and I'm still waiting. Maybe I have to place a big order to get my items, because my last 2 orders were very small ( I always try small orders first to try the service ) In general this company is a joke and is a waste of time

4IMPRINT INVESTORS PLEASE READ: you must supervise the work of those awful employees you have. Customer service in general is HORRIBLE! After placing an order, you usually get an automatic email, "hello my name is…I will be able to assist you with the order etc"...however do not expect any help from that person or anyone, they immediate turn on their Out of Office email reply. Then calling is your next option. Nope, that is another disaster because you get the cranky bad attitude employees who are WFH and you are literally interrupting them. As I called, a woman answered with just firm “hello” like I woke her up, she was soooo cranky having to deal with a customer's simple question, total misery. I needed help with my artwork, yeah the exact normal situation anyone who spends thousands a year could have. 4imprint production kept using my previous uploaded artwork even after I verified my NEW Artwork. (it was the 2nd time happening just this year) The answer from this very unprofessional /cranky support woman was: “That artwork is all we have from you”….I asked: Can I email you the new one? she said: “not you cannot email me, you can cancel the order if you disagree with it” that’s it. So, I did, I canceled the order. I found other great companies online offering the same products, CHEAPER prices, and way nicer customer support. I don’t know how 4imprint has any business, it's not just so hard to get an order complete, too many steps but on top of that you get the worse customer service.