4imprintReviews of 4imprint.com

They advertise 24 Hour Service for certain Items.... So, if you’re in a rush you think that’s great!.......but 4 days later still not here. watch the shipping method and know it only means production of the product not total time to you. The 24-hour service for us did not work at all and we felt it was perhaps misleading.The show is tonight and nothing has arrived. Update, everything came 1 week later, all in different shipments, not 1 shipments. Thank-you kevin

Julie, the Manager who called me back 9/23/2022, 610AM Pacific Time, deserves FIVE STARS and solved my concerns, after I demanded to speak with a Manager/Supervisor. All other deserves Zero Stars, that's why I am only rating this experience, 2.5 Stars. I am managing a small family non-profit organization. Normally, my suppliers are local here in CA. The 4Imprint TV ad is executed so good, I got persuaded to order and ignored all the negative reviews I have read; until I discovered it myself. First, their website is so tricky, every move, you'll be charged, even if they advertise shipping in 3 days (so many fine prints and loop holes you need to navigate). Sent my artwork the same time I made may order & payment. Artwork was pure text and was just pure black. They never get back to me for approval until after 2 days, and the customer service keep using the word "logo" where there is no logo, as it is pure text in black. When I started asking questions and raising my concerns about the process and the delivery date, the customer service started arguing with me via email instead of helping me come up with an acceptable solution. Customer service even blamed me for not putting the date needed, when the items I ordered is supposed to be delivered before my event date. 4imprint should follow the business models of e-commerce companies like Amazon, E-bay, Costco Checks where the unit pricing is very clear, delivery options are clear, and extra services are clarified. Based on my experience, 4imprint will bury this detailed information and will "gotcha" you with terrible customer service, extra charges, and blame you along the way. Either 4imprint should promote Julie to be the Top Operations Manager to shake up the entire operating template and give her a huge bonus, OR Julie should be hired by other e-commerce companies that are excellent in customer service. In as much as I will be forever grateful to Julie for fixing the issues, I will never order from 4imprint again. The negative reviews I read are all true. I will order somewhere else where my business is appreciated.

A rather mixed review for 4imprint. We bought 100 reusable mugs, with our logo on. Cup & print quality was fine. Deliver was as said, if a touch expensive. However the tops had a 50 percent crack rate on first use - looked like a moulding problem. We contacted the company and after a minor pause of "having to contact the manufacturer" (hm) we were promised a full refund by Ethan. The refund process was a bit complicated, bearing in mind that the company had all our details already; but we did get a full refund.