Order processing times are not accurate. There are no notifications regarding orders being proccessed and delivered late. This company false advertises with the 48hourprint service as there is no 48 hour print service. All of their orders are delivered pass the guaranteed date and there is nothing that can be done after the items are delivered late. I definitely do not recommend this company.
Response from 48HourPrint.comOct 26, 2021
Hi, Brittany. We are sorry that the order did not arrive when expected. We would be happy to take a closer look at your order and see what happened. Would you be able to update your review to include your order number so we can review it?
Customer Care
AM
angelo M.
Buyer Beware
Buyer Beware! This company, historically, had a good reputation. The new management is not into value or customer service. A popular influencer “Rocky_onwheels” had pamphlets for her real estate business printed. She shared the results online with a few hundred thousand followers. The printing was blurry and unusable. 48hourprint refused to refund her money or reprint them. They did offer a discount coupon for her next order. Terrible Service!
Response from 48HourPrint.comAug 23, 2021
Hello Angelo, Thank you for making us aware of your concerns. Please update your review with a Job number so that we can look into this matter.
Customer Care
AS
Andrea S.
Dishonest
I spent gazillion dollars to get a rush job. They sent me a notice that claimed they had shipped it out. But when the package didn't arrive, I found they had lied and never shipped it at all.
Response from 48HourPrint.comApr 26, 2021
Hi Andrea,
We are sorry to hear that your order was not shipped out on time. We would be more than happy to take a look at your order to see what happened. Would you be able to update your review with your order number so that we can locate your account?
Customer Care
JB
Jennifer B.
Don't even want to give them one star
Don't even want to give them one star. Printed the order as a postcard instead of a greeting card and would not reprint or refund me. Awful customer service. Would never use them again...
Response from 48HourPrint.comApr 12, 2021
Hi Jennifer,
We are sorry to hear that your order did not meet expectations. We would be more than happy to take a closer look at the order and the concerns you mentioned about not printing as expected and follow up with you. Would you be able to update your review to include your order number so that we may review further?
Customer Care
CP
Chamara P.
Talked with one representative who said…
Talked with one representative who said order was printed and now being packed. Called next day to get to know that it's not the case and I have to wait 2 more days for an order placed last week.
Response from 48HourPrint.comMar 10, 2021
Hello Chamara, Thank you for reaching out to 48 Hour Print. We are sorry to hear about the issues with your current order. Will you send us a direct message with the order# related to the concern? We will be happy to review the order and follow up with you.
Thank you,
Customer Care
SL
Sam L.
This is a horrible company
This is a horrible company! I sent them camera ready art for 81/2 x 11. I ordered that and then called in to make sure all was correct...they said it was but sent a proof...they did a bait and switch and changed the size! When I talked to them all they offered was $20 a reorder. What a dorky brochure that was 5 1/2 "! These people DO NOT STAND behind their orders...dont waste your money@
Response from 48HourPrint.comMar 5, 2021
Hi Sam LLC,
We are sorry to hear that your file did not print as expected. We would be more than happy to review your order again to see what happened with the file and see how we can assist. Would you be able to update your review with your order number so that we may locate and review the concerns and reach out to you directly?
Customer Care
MD
Matt D.
48hourprint has gone downhill…
I’ve been working with 48 hour print for more than a decade. Today was my last order. Their system sucks, and their support is in a third world country. It took me two hours to get my order going, and it was a reprint. And 48 hour print takes 72 hours. Plenty of other places to choose from. Skip this one.
Response from 48HourPrint.comFeb 25, 2021
Hello Matt, Thank you for reaching out to 48 Hour print with your concern. We are sorry to hear about your recent experience with customer service and that delayed the ordering process. Will you send us a direct message with your order# related to the concern? We will be happy to follow up with you.
Thank you,
Customer Care
CF
Chad F.
Downhill, they used to be great. :(
UPDATE:
I HAVE RECEIVED MORE EMAILS, ALL FRIM DIFFERENT WORKERS ALL OFFERING A 20% DISCOUNT. THEY REFUSE TO FIX THEIR MISTAKE. ORDER #07687446.
I have used 48hourprint in the past with great results.
Not so much now.
I ordered a product, and did not get a proof, they just printed and sent it to me. BUT, they sent me a smaller size, CHANGED my artwork without permission, in size, perspective and dimension.
I have coresponded with them through email multiple times, and they keep saying things like, "you have waived the proof right after you uploaded your artwork" (Not True) and "As I check and performed investigation on your order, as much as I would love to help you in this kind of situation, I can say that the order we received was actually the order we processed and printed" (also not true)
The worst part is that in multiple emails (all from different workers) they parrot the same faulty information, which I have corrected in every email. Their "invesitgation" has failed at every turn to address what I witnessed and experienced.
They continually offer a 20% discount on a future order (why would I order from them if they won't send me what I ordered?) so "yea!" for that. (sarcasm intentional)
I have tried to resolve this issue with them directly, but they do not seem to be interested in being professional and taking responsibility for their mistakes.
I don't mind working with companies that make mistakes, if they work to resolve them appropriately. Everyone errs occasionally. What is needed is to make it right.
48hourprint will not make it right.
Response from 48HourPrint.comFeb 15, 2021
Hello Chad, Thank you for reaching out to 48 Hour Print. We are sorry to hear about the issues with your final product. Upon reviewing your order, we found that a full refund of $168.83 has been issued on 2/15/21. Please send us a direct message if further questions or concerns.
Thank you,
Customer Care