48HourPrint.comReviews of 48hourprint.com

48HOUR Print Failed to Deliver on Its Promise The name 48HOUR Print certainly didn’t live up to its promise in my experience. Before placing my order on Tuesday, I called to confirm that my print job would be completed by Thursday and delivered by Friday. The phone representative explicitly assured me that it would. I placed the order, reviewed and approved the proof over the phone, and the job went into production. On Thursday morning, I checked the online order status and discovered that my order still hadn’t been completed. I called customer service again, only to be told that the job was not finished. The representative, based overseas in the Philippines, contacted the Austin print facility and relayed that they would complete the job and upgrade the shipment to priority shipping for Saturday morning delivery. Although this was already a day later than the original promise, I agreed because I needed the printed materials for an event on Saturday evening. Friday arrived, and I still had no tracking information. I called for the third time and was told that the Austin facility had completed the job but had failed to ship it using the promised priority service. As a result, delivery would not happen until Monday—making the order completely useless for my Saturday event. When I explained this to the representative in the Philippines, she connected me with Ian, who appeared to be based in Austin. He apologized for the delay, but then offered only a partial refund. After three separate calls to follow up on an order that was supposed to be mission-critical, this response was unacceptable. I made it clear that a Monday delivery was pointless because my event was the following day. Only after a heated exchange did Ian finally agree to issue a full refund. What makes this experience particularly disappointing is that 48HOUR Print is associated with NextDayFlyers.com and UPrinting.com, companies I have used many times in the past with consistently reliable, on-time deliveries. Unfortunately, 48HOUR Print did not deliver the same level of service. Delays can happen, but repeatedly making promises that aren’t kept, failing to communicate proactively, and offering only a partial refund when the company’s failure makes the order unusable is simply poor customer service.

I ordered custom trading cards as a surprise retirement gift for our company's CFO. The order arrived half-printed, with the edges peeling. 48-hour print committed to reprinting the product and rush-shipping it so it would arrive on Friday before the event. I called the following Monday (after the order failed to arrive), to find out that it had not been shipped at all. 0/10. Would not recommend working with this company. Plenty of other options are out there.

It took four days to deliver. It was promised to be here in two days.

Arrive 3 days after is was supposed to.

I ordered a black and red table cloth; however, upon receipt I got a gray and pink one. PATHETIC!!

My order took more than 10 days to arrive. When I asked about my order a few days after ordering, I was told there were problems with my proof, but no one ever contacted me about them. I thought the issues had been resolved, but I was very disappointed when I received a package with poor-quality brochures printed upside down. I spoke with two different customer service representatives, and neither of them apologized for the poor service. Instead, they tried to justify the inconveniences. I am unhappy with the service and the finished product. I don't think I'll order from them again. I don't support companies that don't stand behind their mistakes.

these are cut horribly and several are peeling.

I was shipped only 17 of the 100 i ordered waited 3 days for a call to fix the issue. Was giving an arrival date for the rest of the order and that order has not shipped. overall bad experience