3dcartReviews of 3dcart.com

I was having problems with my e-mail account. Several things occurred. When I went to the online chat answers I achieved nothing. However they pointed me to the Just Answer (Justanswer.com). I had been there before when Adobe sent me there. This is hold up organization, you pay $1.00 to get onto the site and it gives you a sneak attack that commits you to a one year subscription for around $68.00. Then you pay $40 for poor answer. I was out $109.00. That was where I was suppose to get my answer for what should have been service with 3d Cart. I did get an e-mail answer which did not make any sense from 3d cart. They said my e-mail account was not pointing to 3d cart servers. My account comes from 3d cart. I spoke with two representatives who did nothing for the problem. One support person did offer to register my email address for $15.00. Phone support is difficult to reach. "You are number 8 in line" is poor management. All are representatives are working at home etc. etc. Thinking it over, maybe my rating should be one star. Bruce R. Smith

3Dcart has been amazing for my startup business! It has been really easy for me to upload my products and understand how to navigate it. Also, the Tech Support Team has been EXCELLENT in helping me with things I don't understand.

Great company, excellent customer service. 4 Stars because they don't support my current credit card processing company and now have to search for a new one, but staying with 3Dcart as my platform.

Great company, great customer service. Old outdated backend software. Extremely difficult to use the themes, make customizations etc. Otherwise a great value and great tech / customer support.

If you are starting a new website & have a good amount of produce you know will sell. This is a great site for you. Very easy to learn how to use in a few days. round the clock help on the phone. You can't beat peace of mind that if something breaks you have someone to fix it or explain what the problem is. I set up two these for the company I work for and the second one was set up even faster because I know how the processes works. Would recommend this for a company first website.

The shopping cart functions pretty well for the most part. Unfortunately, they do not have a solid integration with Square POS which is what we were told they had by their sales rep. After a month of working moving platforms and working to try and resolve the integration issues, we found that 3Dcart would not meet our needs. If this is where our story ended we would probably not have given a review but if asked would have said 4-stars but because of our experience trying to cancel their services we felt compelled to write this review. I tried to cancel via their website. I was forced to call in. I called, no answer so I left a message. No call back. I emailed the rep who set up our account. No answer. I emailed the customer service. No answer. I called again, left another voicemail. I called again, this time the sales rep who set up the account. No answer so I left a voicemail. No call back. I emailed support. They responded and informed me that the only way to cancel was by calling in. I called again, and again. Then called again this time the support line. I got through, they forwarded me to someone else who canceled my account! finally. But wait, what about the refund that the sales rep promised we would receive? No refund. Not for anything. Many more emails back and forth with the person who canceled the account. She wants proof because it is their policy to not refund. I forward the email chains from the sales rep where he says that we could try the platform for 6 months and still receive a refund. No reply. I email again. I forward again. No response. So here I am, frustrated.

I've found 3 D Cart to be an excellent platform for my business needs. Its:- - Very easy to set up and use - Rarely any issues/downtime - Excellent and timely support - Easy to customise - Super simple to change your website design (using one of the many templates they have available) - Offers excellent value for money - Supports multiple payment options - Supports multi-currency display My only negative, it was very expensive to install the SSL Certification at US$49 (that said I could and should really have done myself). I would definitely recommend 3dCart, especially for website novices. Sunny T

So far the most impressive platform I stumbled upon.