3dcartReviews of 3dcart.com

Be very careful if you sign up with these people, and I suggest deleting your credit card from your account as soon as you have paid, because if you don't they will one day just grab more money out of your bank account without notifying you. I signed up six months ago and had decided not to continue because for personal reasons I was unable to set up my shopping cart. I thought they'd send me an invoice or some sort of notice, but no. They have just taken money out of my account without notice. I just happened to see it on my bank statement. It would have been common courtesy to let me know ahead of time that this withdrawal was coming up so that I'd be able to tell them of my decision. They refuse to refund it, saying "all sales are final." These are the kind of jerks that give online businesses a bad name.

POOR CUSTOMER SERVICE and they do not reply in the 4 - 6 hour window their email says. 3Dcart has over charged me for the yearly charge and now when I want to question the charges no one is answering my email. I have also had one technical issue lately and it took me 3 times of submitting a ticket to get a reply. The reply was to check the FAQ (I had already done that). I have had an online store with 3Dcart for about 6 years. I am very disappointed in your company as of late. Ticket #ORY-320-30269 and thank you in advance for looking into this

WARNING: Removed SSL Certificate once we paid. Setup a trial for 2-3 days, loaded some data an setup a design. Then, once we paid, they removed he SSL so now site shows unsecured. Now wants to bill us $99 extra for the SSL which was FREE during the trial, plus the monthly fees. We get an error now "The information you have entered on this page will be sent over an insecure connection and could be read by a third party. Are you sure you want to send this information?"

I was having problems with my e-mail account. Several things occurred. When I went to the online chat answers I achieved nothing. However they pointed me to the Just Answer (Justanswer.com). I had been there before when Adobe sent me there. This is hold up organization, you pay $1.00 to get onto the site and it gives you a sneak attack that commits you to a one year subscription for around $68.00. Then you pay $40 for poor answer. I was out $109.00. That was where I was suppose to get my answer for what should have been service with 3d Cart. I did get an e-mail answer which did not make any sense from 3d cart. They said my e-mail account was not pointing to 3d cart servers. My account comes from 3d cart. I spoke with two representatives who did nothing for the problem. One support person did offer to register my email address for $15.00. Phone support is difficult to reach. "You are number 8 in line" is poor management. All are representatives are working at home etc. etc. Thinking it over, maybe my rating should be one star. Bruce R. Smith

I have used 3D cart for a while, and they used to be good but now they have staff that just charges you $$ to fix any issues you may have and usually they are wrong and you are stuck paying anyway. I had an issue that was their fault, but I did not know at the time. They told me a $159 charge would fix the issue, but after spending the $$, they now tell me it's a different problem and that will cost more money. They have no idea how to fix their own systems. I will be leaving 3D cart for a better company

Cannot contact anyone to get any technical issues resolved. If I am lucky enough to get a human via email, or chat, they will respond and ask me for more information, but then never get back to me. Its actually like an abyss, or ship where everyone is asleep when it comes to customers like me. I've only heard directly from them when they wanted to sell me the SSL cert which I needed. That's it! I was also charged a $79 fee with no explanation and cannot get a response. Email connectors do not function properly now I have pointed my DNS to them and they will not assist in resolving it. Its hurting my bottom line and communication ability. I am a brand new new business that cannot withstand such dumb errors out of the gate. I put so much effort into my website and now I want to switch but can't without taking my webstore offline for a week! Aside from this lack of customer service, I am happy with my site even though its glitchy with updates. Just do not expect customer assistance/support. You really should have done this before so no assistance is ever needed.

3dcartadmin is easy to use if u know wht ur doing price is also good but don’t ask for help from the team at 3dcart I hv set up a few websites with them and every time u call them seriously they could never help out! The are not at all knowledgeable they call themselves “developers” but I swear with a lot of online help I fixed some technical issues myself, even tho I called them and I stay on the phone with them for hours and they just repeating themselves because they just don’t know wht the hell is going on. Save time and google search urself if u hv some technical issues! They won’t help! Emailing them is an other joke! They write bk after a few days with wht U already done!