3dcartReviews of 3dcart.com

I started their free trial and immediately noticed that while they let you customize the currency symbol, they do not let you place the symbol after the price amount (for example 123 € instead of €123). This is a crucial feature for some countries/currencies. Their technical support was rude and unhelpful, and their only recourse was to tell me that I should contact their sales department for a quote for the cost to program the feature. The price display format should have worked in the first place and they should not be charging extra to fix it. I am very fortunate to only have started the free trial so that these scumbags did not get a cent from me, and I found an alternate ecommerce platform that works properly in my country.

I do have another review about 3Dcart on here but this is the latest up date to the last one. Been with it now since August, paid up till end of the year. I had problems with it changing from a trial to paid version, unable to log on and they lost all items listed in that period and that was many hours of work. I was persuaded to return after it took 2 weeks to sort it out. Should have known better. I have over 4000 items to list and was up to 800, again many hours of work. Transfered domain name then found althought the payment card side was secure the site was not. Log on with chrome and it will not open the site and all other browsers give a warning on security. You need to buy a SSL certificate. They will sell you one at a exorbant price, so bought one from a 3rd party for a fraction of the cost from 3dcart. They have you again! they charged 4 times the price of the certificate to install it. Took 2 weeks to get it installed and working which I am told should have taken less than an hour once they had all the codes. Read their terms carefully just about everything is an extra even a form. I lost the password (my fault) but try to get the link to retrive it? No chance. After 3 weeks gave up trying to make contact, I found the password and was back in. After many many times trying to get in touch with help desk with no replies, gave up. Clicked the cancellation button, gave the reason for leaving. Totaly wiped out from logging in. Everything gone. No explination or emails nothing. Paid up till end of the year no refund. For me 3dcart was a bad expensive experience, time consuming a total waste of effort. Reason for leaving. All the extras, and a totaly useless help desk. 3dcart looks good and if you are the techy type you will probably get it to work, but if you are a normal human like most of us give it a miss. The grass is not always greener on the other side. Went back to my old supplier, at least what you see is what you get. BUYER BEWARE.

3dCart offers myriads of ways to customize your online store. 3dCart even gives you access to the HTML code and CSS file for most of the main pages, which allows you to tweak things if you wish (but you don't have to get into the coding if you don't want to; many of the options can be turned on and off with radio buttons). The well-thought-out features provide your customer with a robust shopping experience. To achieve this degree of customizability, be advised that the administrator interface is quite complex. It takes time to learn which section of the dashboard activates your desired options. I recommend going with at least the Basic plan so you have 24/7 access to the phone tech support, which I've found to be polite and knowledgeable.

The worst support ever! Waste of time!!

So far I have received excellent support from 3dCart, and they have met all my needs to this point. As the business grows, 3dCart will be able to meet my future needs as well.

Overall a good Ecommerce platform.

Been with them over 10 years, overall a pretty good experience

I would have to say it is average and only 3 stars only because of the time you have to spend coding or hiring someone to code the site for you. They do offer a variety of features but some require extra payment for add-ons. Definitely, different from Shopify and Woocommerce but with a lot more work. It's good for large online retail but startups would probably do better with a much easier to set up and manage eCommerce site than 3dcart. I use 3dcart for one site and Shopify for another.