3dcartReviews of 3dcart.com

Very poor experience I have tried to cancel my subscription as I didn't like until I paid they told me I have to pay for all help with the website on a timed consultation pay by the hour. Then the only way to get help is to contact the help team but if you want a refund they will ignore you want your money under the 30 day money back guarantee and direct you to cancel where it will not give you your money back. You are direct to the billing team who took over 24 hours to get this resolved. And then when I complained as I was direct to a place where I would have lost my money it was my fault. And then patronised by saying have a wonderful day! AVOID!!! Love their reply still no sorry for trying to con me not to get a refund!

I'm using 3dcart over 3 years. Can't say I do not understand programming and how work with plugins and maybe I could build my own website some where else from 0. But, in the long run in business, I found, I can't do everything alone. It's take a lot of time, researches and knowledge. That's why this platform can help me save time and focus more on business, instead all the time update software, database, plugins, server and as well domain name. As a benefit 3dcart have good support and if you need something, this guys always can help.

i have had 3 cart over twelve months and have no sales , i also have a site on shopify and have had over 140 sales in the same period. I have been trying to cancel my account for 5 months and they still take money from my account. i would keep away from 3D cart not worth the hassle

I've been with 3d cart for I guess it's been about 6 or 7 years. As a website designer with a side business selling restaurant guest checks my product line got too big and complicated for me to manage as I would client websites that are not ecommerce. I chose 3dcart after checking around ALOT. I still check around just because I think that's smart. I like the price. I like the options. I prefer the service. Now I've seen some less than stellar customer service from time to time but I have to say that's gotten far more consistently better year over year. I think this matters because, as a website designer, I only need help with the more unusual issues rather. An example of this was a quirk in how we ship ground UPS when over 150 pounds. It was really a UPS issue. Complicated but suffice it to say the customer service person took down the problem, repeated it back to me to make sure he understood it and sent it to be worked on. A couple days later the IT people had a fix in place. Working with GoDaddy I often see them not listening well, assuming I am talking about a common issue and then I have to push past their bad diagnosis and repeat the problem more than once to get through to them. That does not happen with 3dcart. It doesn't happen because the people answering the phone are listening to what you are saying and they are well-trained enough to know if they can help or they need to make a ticket to send it up...and over the years that has happened a few times. I've seen some cranky reviews but it's important to understand ecommerce is an ever-evolving business. It's wrong to assume it's super simple to use any platform like this. Still, I've had clients use other platforms who've run into problems that just don't get solved or they are put trough nightmarish nonsense to get to a solution. I have never had that with 3dcart. Bumps, sure, but it works out and without putting people through a crap storm of days of back and forth just trying to get someone to get what you are saying. So, yeah, damn right 5 stars.

no notice given for recurring charges. do not do auto payment!

They charge for everything and I bet everyone will feel Ryanair is far better at this. When you compare the annual price, it sounds cheaper with 3dcart. About 114$.But you won't have many options available at the control panel. All free themes are looking absolute rubbish plain white or black or light pink, so that everyone will hate. While they also advertise all premium templates which are colourful and has all minimum content that a e-commerce site should have. Each template costs well over 149$. Then to secure the site, SSL costs 399$ per year. Right the SSL certificate available 50$ per year for domains from third party provider. It doesn't end there. This works only for check out page.If you want it for all pages, you need to pay 199$ more. Hope any software developer can understand how stupid this is. SSL belongs to a domain when you buy, not per page. Even if you get the certificate from 3rd party, they still need 199$ for sitewide security, but on top they want 49$ to install it. This is what i have found in my first week. More to come like adding more users to access adds another 120$ a year in subscription and so on. Apart from subscription fee, nothing this guys charging is justifiable.

I highly do not recommend using this company. Customer service is absolutely terrible. They do not answer to their phone calls and it takes them 2-3 days to reply if you decide to message them. Our website is closed on Sundays, but orders kept coming through, and all they said that we have to close our store manually. We can not do that because what if someone will want to place an order that day for the future. I have lost customers because of this! I do not recommend using this company if you want to spend your money on a service that will actually do their job. Will be looking for a new service, that is more professional.

Great Platform. Tons of options and expansion modules. Great integration with eBay and awesome API.