2ModernReviews of 2modern.com

I had really good luck with them. The shipment was delayed a little bit, but they responded to email right away and sent me tracking information. Everything good thank you 2Modern.

I ordered a dresser and it has been a nightmare. Was told the shipping date would be 1/1. A week later and I don’t have a tracking number or other helpful order update. I send an email; no reply. I call and am told it has not shipped but they will get back to me. Later that day I get an email saying the shipping date is 1/1, which is now a week prior. I point that out, and the next day I get an email saying they mean 1/10 along with another email saying it will ship by 1/10. By 1/14 I still have no tracking number and call back only to be told they don’t have an update and need to contact the warehouse. I get a call that same day saying it will definitely ship that same day, 1/14. On 1/15, I get an email saying the piece isn’t estimated to ship until 1/17. I call to cancel the order and am told they can cancel it as long as it hasn’t been prepared to ship, so they will contact the warehouse to confirm. Meanwhile, I could have gotten the dresser last week from another company. So now I am without a dresser and stuck from buying elsewhere until the refund is confirmed, all while coming up against a due date (the dresser is for a nursery). Total disaster.

I ordered gifts for my family and left plenty of time for them to arrive for our exchange. Unfortunately, they did not arrive on time. When I called the customer service agents at 2 Modern they were very friendly but completely unhelpful. They said they would "check with the warehouse" to see about the delay. They never followed up with me to give me updates or explain the situation. Ultimately, when I cancelled the order, they didn't even have the decency to apologize for their poor service. I would not recommend this company!

Terrible experience, and will never order from them again. I purchased an outdoor cafe table and two bistro chairs before moving into a new home, and realized as soon as I moved in that the furniture would not fit where I had planned. It arrived in 4 boxes and I initiated the return within days of the delivery. I never unpacked the boxes. When I went into the order, the process for returning these items was glaringly confusing and required an email or phone call to customer service. I emailed first but didn't hear back, so a day later, I called the customer service number. It got worse when I learned that I had to arrange for the return shipping myself, which was time consuming and, again, atypical. They did not offer to arrange for return labels (for which I learned later when I spoke to another representative, should have been offered). After checking three options (USPS, UPS and FedEx), FedEx appeared to be the best option since there's a location a few blocks from where I live in NYC. I'm not a business, so had to go to the FedEx office to print out the shipping labels and they did couldn't finalize the shipping cost until I brought the 4 boxes back. All in all, this order COST over $600 net, between the FedEx return cost and 2Modern policy that I would be responsible for their original shipping cost (which was transparent in the purchase which said "free shipping)." All this for furniture I never unpacked and cost about $2500 prior to the return. The second Customer Service representative, who I called after seeing the FedEx return charge of over $400) kept repeating the 2Modern policy, which includes a 15% restocking fee. She was a little more helpful then the first, and offered to "talk to leadership" about the situation. She called me back, as promised, after speaking to "leadership" and tried hard to appease my distress but spent a lot of time "explaining" and the result was offering to waive the 15% restocking fee, which would have been an additional $300 after my shipping costs and the additional news that I had to absorb 2Modern's original shipping cost to me. Bottom line: 2 Modern return policies are costly and time consuming and out of sync with every other online furniture, lighting and shopping experience I've had. While I've bought items from them in the past (and did not return them), I will never purchase from them again.

HORRIBLE. Don't ever buy someone a gift on this website. If you do they would never be able to exchange it. They make you pay for the shipping back to them + the shipping it cost them to GET it to you + 15% restocking fee. Its outrageous anyone buys anything from this website.

The item arrived much later than promised. I decided to return it, and returns cost $60 on a $120 item. There was no way of knowing up front how much returns would cost. Had I known, I simply would have kept the item. What a joke; this business takes advantage of consumers. Dont ever order from here.

Bought 8 700 dollar chairs from Fermob via 2modern that should last a lifetime. They are falling apart. No solutions, just saying warranty is only for 2 years. No response on how to fix them, just refers me to warranty to excuse themselves from blame. Designers take note: your clients will come back to you with problems with the merch and they won't stand by their product. Don't buy from them.

Great selection of modern furniture and lighting! I bought a couple Pablo lamps and very happy with the order communication and the lamps work great in our space. I had a question and their team replied the same day via email. Will return!