2ModernReviews of 2modern.com

**BUYER BEWARE** - I'm a first-time customer and I might not return again depending on the outcome of this review. I purchased items slightly under $1700 in the beginning of the month (May 2026). The items went on sale within the same month and when I called to receive a credit for the difference (around $402 with tax), I was informed that I would have needed to contact them within 7 days of the purchase date to receive their price match guarantee. I didn't even receive the items within 7 days. However, this is a price match against their own website sale within the same month of purchase. Most companies, including their competitors, price match guarantee within 30 days. I asked for consideration that I was a first-time customer and not familiar with their 7-day price match term. I was repeatedly informed that it had to be within 7 days of the purchase date. I find their website misleading and am completely dissatisfied by the response I received. Not only does their home page state "100% Price Match" but every item page and search page also states it. Nowhere on any of the above-mentioned pages does it state that it must be within 7 days of your purchase date. Usually when there are stipulations, it would follow with an asterisk letting the buyer know there are additional terms. And the terms are not easily found on their website, so being new to their website and a first-time buyer, I would have struggled looking for them. I would like to think that their company would value repeat business considering their low Trustpilot review status (1.4 stars “BAD”) with 111 reviews and honor their own sale price against the full price. Hopefully, this reaches the right person who can make the decision to credit me the difference in price so I can update my review with a happy ending. **UPDATE** It's been 2 weeks and not even a response to my review. If I could give negative stars, I would. Now I know why they have so many bad reviews. They DON"T CARE about their customer and we know it. So as you can guess, I will spend my money elsewhere and anyone reading my review should do the same. **2ND UPDATE** I have emailed their support team with further details regarding my order as they requested and am awaiting their response. I have changed my rating from 1 to 3 because they have taken my review seriously and requested more information in order to credit my account the difference. I will be updating my review once again when my issue has been resolved in complete. **FINAL UPDATE** I have changed my rating from 3 to 5 because they have credited my account the full difference. I have to acknowledge Colleen in customer support and give her credit for researching my complaint and following through with a credit to my account. She was thorough and proficient.

I was a bit concerned after reading the reviews, but so far my experience has been very positive. That said, it might be because I haven’t purchased any furniture from them. I’ve only ordered smaller items, and everything arrived without any issues. I plan to continue purchasing from this company in the future.

I had really good luck with them. The shipment was delayed a little bit, but they responded to email right away and sent me tracking information. Everything good thank you 2Modern.

Great selection of modern furniture and lighting! I bought a couple Pablo lamps and very happy with the order communication and the lamps work great in our space. I had a question and their team replied the same day via email. Will return!

I was skeptical after reading some bad reviews but bought from 2Modern because they were substantially cheaper than other sites for the tables I wanted. Unfortunately the tables were delivered damaged by UPS, but Brian in customer service had the damaged one picked up and shipped out a new one with another delivery service. It did take awhile but I wasn’t in a hurry. New one came undamaged and just what I wanted. Thanks

I've had a great experience with 2Modern. I've worked with them on probably 10 projects, maybe more, over the last 6 years. I'm an interior designer and I've also recommended them to several colleagues and contacts. What makes them so great is that they are real human beings that care about their customers have integrity. They stand behind their product and they've gone way out of the their way to help me. One thing that people don't understand is that with furniture, lighting, etc., is that it is sometimes large, heavy, delicate and can sometimes travel long distances. The fact that they have free shipping on most of their products is amazing (because it's a huge cost savings). Things aren't always perfect...and I've been doing this for 30 years, so I know! But the difference with 2Modern and other companies (brick/mortar and online) is that they have also been doing this a long time and they really try to help if something goes wrong. My experience is that 9 out of 10 times, everything goes as planned, but that 1 out of 10 when you need someone, you want a place like 2Modern. Hope this is helpful!

I ordered a sofa and some lights. They look fantastic. Had a problem with one of the lights and they took care of it really quickly. I was super impressed with their responsiveness. They have a loyal customer here for sure!

We've loved our experience with 2Modern. The quality of the light fixture we ordered is excellent. Customer service when we had a question was beyond expectations. We will use again and we have recommended to friends.