2ModernReviews of 2modern.com

I agree with other reviewers. Terrible return policy. I ordered a radio but wanted the blue tooth version. Difference on the site should have been more clearly labeled. Not only do I have to pay return shipping for the exchange they are deducting the equivalent amount of the free shipping from my refund even tough it is an exchange. Very pretentious service department, even just listening to the choices on the customer service line. Do not recommend. Wish I had seen these reviews before purchasing.

Atrocious business. Blatant scam. Their return policy is insulting at best. Avoid at all costs 2Modern should be ashamed of themselves

Do not order anything from this site! The brands they carry are available in plenty of other places with competent and efficient shipping and delivery services, or go directly to the brand website. I ordered a rug about a month ago and I'm still waiting on a status update. Apparently, the freight service that is supposed to deliver it has no idea where the item is or when to deliver it. All 2Modern has is the info for the freight company, but does not take responsibility to actually have the item delivered to the client. I'm not sure how a retail company functions if it takes zero responsibility for ensuring delivery of products purchased from them. And what I bought is not cheap! Can't cancel the order for a refund because it has been "shipped". Terrible, terrible company. So incredibly disappointing.

Bought a tea pot from them, spend $80+ on a tea pot that leaks and customer service won't respond to any of my chat messages

3 weeks after placing my order and trying to call (phone disconnected; told later via email that they do this to stop being bothered by people) and several emails, told they can't find mirror even though it was still up on the website. Offered another mirror that wasn't suitable. Chose another mirror that was shown as available ... mysteriously this was suddenly unavailable ... received a full refund. Will not be dealing with this company again.

There seems to be a pattern these days of companies giving you a shipping date with your purchase, waiting 2 days and then giving you a much longer shipping date. This company is guilty. I have canceled my order and suggest you don't be silly enough to place one to begin with. After placing my initial order which was to be shipped in 2 days, I then received a letter saying it would be another 10 days. I immediately called and told them to cancel the order at which point they said it had already been shipped. then I received yet another notification saying the order had been shipped and would be delivered as was originally promised. it was delivered as originally promised and I refused the delivery. I will not support this type of BS A documented the emails and the baked and switch technique.

Do yourself a favor and just buy direct from manufacturer instead of through this company that drop-ships. So that, should an item arrive defective, you won't have to go through hell and high water to get a return label from Support (that treats the customer like a number, not a person) and then wait weeks to receive a refund, only for it to be the wrong amount.

Pictures of the products online do not give Justice to what it actually looks like in person. Horrible quality! They charge you to ship a furniture and also charge you to send back. I spent $400 just in shipping on a furniture that did not look like the photos and I returnedSAME day as it was delivered. I didn’t even accept the delivery. Delivery took a lot longer than promised (Weeks). Customer service do not care, horrible experience.