2ModernReviews of 2modern.com

I ordered a large white table from them in October. It was supposed to arrive in 6-8 weeks. It arrived in 14 weeks damaged. The delivery company did not schedule the time with me and the drivers did not speak English, so it was hard to communicate. When I contacted the company, they didn't offer any remedy other than canceling the order. I do not recommend buying from 2Modern.

Ordered White Glove service. Upon delivery, I was told that White Glove doesn't include assembly? Never heard of that before and I have ordered tons of furniture in the past as a trade partner of West Elm, Crate and Barrel, Pottery Barn and others. In addition, the delivery company refused to remove the boxes! Called customer service, and was told that White Glove doesn't include even light assembly, and that I can return the item but I'd have to pay for shipping. The table itself is beautiful which is why I give it 2 stars not 1.

I ordered a rug on October 25th that was listed as AVAILABLE and Immediate Delivery. They charged it to my credit card that same day. Today is November 30th and it has still not been delivered and nobody can give me info or a reason as to why it has taken over a month.

DO NOT ORDER FROM THIS COMPANY. my lights were too big so wanted to return. You can’t initiate a return without a phone call. Then you have to wait 3 days for an email with a RMA #. They give you 14 days to return merchandise. Return shipping on you PLUS THEY DEDUCT THE ‘FREE’ SHIPPING TO YOU FROM YOUR REFUND. of course you have no idea how much your ‘free’ shipping cost them….

It’s the worst place to buy from !! JUST DONT THINK ABOUT BUYING FROM THEM!! It’s been 3 months that they keep postponing my delivery ( 8 chairs ) Why?? The reason is always due to the bad weather!! What weather??? I live in California SERIOUSLY?? Worst experience and ahhh I still didn’t receive my order !! Horrible!!

please please listen to me do not buy from these people they do not care at all about u or the purchase they act like its your problem. they say 30 day return when it takes 60 days to arrive. I said the f word on the phone and this woman sherry starting going off about how she will hang up of I use that language sorry but I waited 2 months for a 600 dollar lamp that came scratched up and now am stuck with. I wish I could do more to this company because I truly believe they should not be allowed to run a business.

Here is the email I just sent to 2 Modern's customer service department. They do not elicit feedback, by the way --they don't care about you. DO NOT ORDER FROM THIS SITE. RETURN PROCEDURE IS DEPLORABLE. ______________________________ to: 2 Modern customer service department 1. I have never been asked to provide tracking information on a return in 10+ years of frequent online shopping, much less with the threatening and aggressive tone of the email I received from you on June 17, attached below. (This was sent in response to an email I received from them demanding tracking information and telling me that the return would be rejected if I didn't supply tracking in the next 5 days. 2. The vast majority of online retailers in 2022 offer free shipping and returns. It cost me over $60 to return these items to you. I ordered two colors of the same product so that I could see which color worked best in my space, and kept the color that worked, which is a common practice. I could understand you charging for return shipping of furniture or some other bulky item, but these were bath mats. 3. The color I ended up returning was listed on your website as the same color, but on receipt they were absolutely not. One was solid grey and the other was heavily heathered, so I would have returned them anyway, as they are intended for the same bathroom. 4. For the above listed reasons I would not order from your site again.

It was bad enough to wait for two months for my table but they can't help if manufacturing is slow. Then they shipped it a month ago and whenever I email to see where it is, the guy says call the shipper. I've spent 30 mins. on the phone and still can't find it. Plus I paid them. Shouldn't they be responsible for making sure the table gets to me? Don't buy here, even if you have to pay more elsewhere.