25home FurnitureReviews of 25home.com

Great delivery and customer service Love the look of the couch, but if I had to pick one thing… I wish the couch cushions had a little more padding in them for comfort.

We love our new couches from 25Home!

Overall, very happy with purchase. Couch is comfortable. The only minor issue was that the couch had a small black dirt mark on the back after unboxing. The sofa was easy to set up and looks great otherwise.

Worst Experience Ever! Do NOT Buy from 25Home! I ordered a product from 25Home on December 2nd, after confirming with their customer service that it would be delivered within 7 business days. Now, over two weeks later, my order has still not shipped, and I feel completely scammed. Their customer service is the worst I’ve ever encountered – they constantly lie about the shipment and then blame the shipping carrier for the delays. What's worse, they asked me to contact the carrier, even though I purchased the product directly from 25Home! I’ve been calling them every day for updates, but nothing is happening. They say they’re “monitoring” my shipment closely, but it’s clearly not moving anywhere. The delivery date has been changed THREE times without any valid reason. Every time I call, they just tell me to speak to Nora (who has no clue about the order and provides zero help). This is a terrible company with horrible customer support. Now, I’m seriously wondering if this is all a scam. Do yourself a favor and avoid this company at all costs.

The sofa is very comfortable and beautiful, and the color is excellent! There is a leather smell from the sofa, but it’s fine. Sunny was very helpful during the purchase process. The service was extremely friendly, the quality is great, and I am very satisfied with this purchase.

Ordered the sandwich sofa and was nervous purchasing online but happily the sofa is high quality and exactly as described. We’ll see how it holds up in the long term! Shipping was a bit of a confusion as the tracking didn’t work on the shippers site. Not a 25home issue. Momo with Customer service was great, always replying quickly and providing the shipping updates. Thank you Momo and 25home for helping us get this beautiful couch!

Joanne my sales rep replied to all my concerns in a quick and efficient manner. It took just about 2 months for the sofa to arrive, but it was worth it. It’s so comfortable and the delivery team helped a lot as well

If you want a couch in normal time don’t order from this company!!! They take your money and then play games for months telling you that it’s back ordered which tells me that, they are taking our money and then using it to buy the furniture from China and that’s why shipping is taking so long!!!! I’m still waiting on my over 4 thousand dollar couch 3 months later! I paid an d ordered this couch Oct 15th then a month later Nov 13th they give me a tracking number but nothing ever comes, it’s now Dec 11th almost 3 months later and still haven’t received the couch! But they will have you confirm shipping a hundred times so make sure to be watching emails and text messages because if you miss one of there confirming messages that delays shipping even longer!