Lee W.
One of the worst websites I've used
This is one of the worst websites I've used in a very long time. You are very lucky that courts order people to use this website or I assume you would have been out of business years ago. I want to be constructive in my criticism so here are some areas in which you can improve: 1. Loading time: each page takes what feels like 10 seconds to load and over the 100+ pages that I had to read through, it felt like I was spending more time waiting for pages to load than learning to become a safer driver. 2. Random errors: during almost every single quiz I took, after answering a question correctly, I would inevitably receive an "answers cannot be changed" error message. This would cause me to have to keep pressing next over and over again (this compounded issue 1 to be even worse) before I could get to the next question. 3. What is the point of sending me to a UPS to take the final exam and pay another $6 (I did use your perpetually existing promo code so I guess that makes up for it)? Do you really think that the UPS guy with 3 customers in line and an old lady yelling at him because a UPS in Nantucket lost her package is gonna truly proctor the exam? 4. The guy I talked to in customer service was really cool though. Update: Thank you for the reply. I understand if it is state regulation.
Response from 247driveMar 1, 2020
Thank you for your review and sharing your thoughts, Lee! We are sorry to hear you had an underwhelming experience with our course. We appreciate the feedback you provide on the website--this information will assist us with making page load time improvements and corrections to errors received. Virginia DMV regulations require all students enrolled in an online driver improvement course to successfully pass a final exam in person after completing the coursework; hence, the visit to one of our partner test site locations. We recognize the challenges in this method testing. We hope that in the future regulations will allow for home testing. We hope you do not judge our company based on your experience. We strive to do one thing: create a learning and testing environment that exceeds your expectations and helps you learn our material effectively. Feel free to reach out to us with any other questions or concerns, or if there is anything else we can do to remedy your experience. Sincerely, The 247drive Team