1st Class MedicalReviews of 1stclassmed.com

Chris represented you well. Very informative.

The professional way everything was handled by colin.

Do not do business with this company. They are not reputable. We purchased a $2100 refurbished machine needed for my 10 year old grandson who couldn’t leave the hospital without one. He is on oxygen full time. Within 2 months it malfunctioned and it cost another $850 to exchange it for another machine, 8 days later. He couldn’t go to school or play outside while waiting for a replacement. I was reassured that after the company checked out the defective machine it would most likely be replaced and the $850 would be returned. Nope- they determined it was our fault and all but $200 of that money was lost. The machines thus company sells are very expensive and totally not reliable, and customer service was a complete disappointment. Don’t let this happen to you.

Good straight forward information. No hard sale. Will was fantastic. Five stars!

Rachael was a great help, Customer service was excellent, I was able to use my Care Credit and get a good high quality unit ,

Emily Brinkman did a great job explaining the need for a new machine and then about the new machine (AryaQ) and it's cost.

I paid $2,340 on Sunday October 6, 2024 for a refurbished Arya Go with a 16 cell battery and was told by the representative at the time, Jake, that I would have a 3 year extended warranty included with my purchase for this price. Other agents have told me that I only have a one year warranty since my concentrator is refurbished. Either the other agents are lying or Jake is lying. Either way, I feel cheated and scammed. On May 22, 2024 Jake confirmed over the phone that my machine has a 3 year warranty and said he could send me an invoice confirming the 3 year warranty. I have never received the invoice and has since been ignored in my email communications to Jake with the general customer support email CCed. This company was quick to reach out to me even on a Sunday when I placed my order but now that I have an issue with them, it's crickets.

Tech was very knowledgeable and polite was a great process