1st Class MedicalReviews of 1stclassmed.com

Quick and to the point. Better went over everything and I even understood it

I would like to express my deepest dissatisfaction with 1st Class Medical as a company and their ARYA Airtivo model P2 as a product. I will start with the product. I originally purchased the product sometime back in 2021. My first impression was mixed. I liked the battery life and its quick charging. Its major draw-back at that time was compressor noise. There was a loud pop and hiss as the compressor engaged and released, loud enough to be clearly heard while watching TV and it can disturb sleep. I have since purchased a different manufactures' unit which is ninety percent quieter, just to compare apples to apples. The unit lasted less than a year when it gave me a “<83% O2 Level” Warning. I called 1st Class Medical and they honored the warranty for a cost of $50-$75; however I would need to return my unit to them and they would then ship the replacement, turn around time 10-14 days. If I wanted to preform an exchange return it would cost me $150. This for a product I paid them thousands of dollars for. I opted for the exchange return. The replacement unit lasted about eight months. Again I had to pay $150 for the exchange return process. We are now up to $300 out-of-pocket for warranty repairs. The Third unit lasted less than a year. By now 1st Class Medical had been busy and amended their return policy. Not only would it cost me $150 for the exchange but I would be required to make an $850 deposit to insure their ill designed product was not damaged, This is when I decided to cut my losses and go elsewhere. To wrap-up this review I would like to say I did talk to a customer service supervisor. That was the worst experience of all. She told me that the product was perfect and her company took absolutely no responsibility nor acknowledged that the product was faulty. She additionally implied that I had a bad attitude and was expecting too much from them and their product. My closing advice: Stay away from the ARYA product and 1st Class medical entirely, neither deserve to exist.

I worked with a man named Chris I told him what I wanted to do and he helped me me through the process. He was easy to work with with and helped me with my concerns. Thank you Don m stripling

I wish I could leave a better review, but my recent experience with 1st Class Medical was deeply disappointing. I responded to a trade-in offer that was clearly outlined in writing, but the final transaction didn’t match what was advertised. I was charged more than expected, key items were not included, and despite multiple attempts to get clarity, I was told I had misunderstood — which I had not. While one representative I spoke with was polite and professional, the company’s overall handling of the situation fell short of expectations. I’ve since had to purchase necessary accessories elsewhere at additional cost. For a company that serves people with serious medical needs, the lack of accountability and support was frustrating. Would not recommend based on this experience.

Josh was my original contact his expertise concerning these concentrators stopped me from making a vary bad choice . The female agent that actually took my order was great…. She helped me get a great deal. And enabled me to purchase a very nice uni

Very helpful answered all my questions

Patient and answered all my questions

Colin was helpful, courteous efficient, and help me select the correct portable Oxygen concentrator for my needs