1st Class MedicalReviews of 1stclassmed.com

I WAS (key word) a long time customer with 1st Class Medical. I made my first purchase back in 2017. My last purchase was in January 2021 and included a trade-in offer for the very same unit I purchased in 2017, including other accessories that I purchased from other sources. This included 2 extra batteries ($500 each), external charger ($120) and Inogen backpack ($100). Once I sent them this trade-in I could not get in touch with anyone nor get someone to call me back about the trade-in assessment FOR THREE MONTHS!! I finally got lucky and someone in the so-called "Customer Care" department and they offered me $300 for the whole lot. This is about 10% of what I paid for everything. When I told them I would like my items back, they delayed by leaving me a message offering me $500. Meanwhile, someone is selling the same unit without any of the extras for about $1,000. When I called back, I was told to leave a message and they will call me back. TWO DAYS LATER, still no return call, so I had to try to get in contact with someone. It took multiple attempts before I could talk to someone from "Customer Care". After I told them I reject their insulting counter offer, they claim that they will be sending me my unit that same day - we shall see. I WILL NEVER DO BUSINESS WITH THIS BUSINESS EVER AGAIN!!

Beware of this businesses tactics. I purchased a Oxygen Concentrator from this company in "Good Faith", and they put the shaft to me. I paid $2,100.00 dollars for a "Freestyle Comfort" CAIRE oxygen concentrator. When the unit arrived, I pluged it in, and it was Dead On Arrival ! DOA ! I called them on the following day, and advised them that the unit was defective at the onset! They sent me a replacement unit. When the unit arrived. I plugged it in. it did work, however it was so loud that my wife said she could not sleep over the noise of the machine. I knew then, that this "CAIRE" product would not serve my purpose. I then called the company(1st class medical) and advised them that I was not happy with this companies Oxygen Concentrators after having two bad units. I advised 1st Class Medical, that I was sending back the two units by UPS, and did not wish to proceed any further with the product or the company (due to apparent continual frustration). A few days later, I checked on my credit card, to see if a credit was issued for the amount paid of $2,100.00.They issued me a credit for the amount of $1,920.00 dollars, not the $2,100.00 that I paid.I was "shorted" $180.00 dollars. When I called the company and asked why they did not credit my card for the full amount of $2,1000.00 they stated to me that it was for shipping fees / re-stocking fees. I felt cheated of $180.00 and that I was under the impression that I was dealing with a honest company. The response was that they would not credit my card for the amount of $180.00 She said "Dispute" the amount with my bank! I then Called my bank, and they said the amount of $180.00 would be placed in "dispute" by the end of the month ( October). I told the person at 1st class Medical that I would write a review about the entire "fiasco" she wasn't deterred at all by what I said, and I am still short $180.00. I would Never do business again with 1st Class Medical, and I would not recommend this company to anyone. 1st class, my ass! (I did go with another company, the company and the product were both great!) Stay clear and far from 1st Class Medical. Positively NOT 1st class service, Positively 1st class "Rip-Offs!"