Rosemary
Where did it say aut-ship
I didn't know I was signed up for an automatic renewal. All the auto-ships I have send a reminder well in advance of the ship date. This is not the case with 1MD. I tried to cancel the subscription and stop the shipment, but it shipped anyway. After spending 20 minutes on hold, I did reach a rep who was very pleasant. I am now waiting for an email with my detailed instructions on how to return the product.I was informed it may take up to 21 days for a refund. Also, I saw no improvement by taking this product. Stay tuned....I'll be marking my calendar to make sure I get a "timely" (ha ha) refund.
Response from 1MD NutritionNov 27, 2023
Hi Rosemary, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers. Our team is happy to assist, so please do reach out if you need further assistance!




