Michael J.
Scammers, although they actually have a decent product…
They actually have a decent product (BalanceMD for me). But they don't have a "cancel subscription" option online. Actually, they do. It asks you a couple of times if you want to pause or otherwise. When you persist, they tell you that you have to email or phone. Phone is an endless wait. They also have a chat box that does nothing but go in circles. I suspect that they started as a decent product and either got bought out by scammers, or just became scammers. If my credit card is charged again, this will go to the CFPB. I have already reported them to the BBB. Update: They have gotten back to me below, but don't recognize that their website is deliberately set up to make it impossible to cancel a subscription online. There are multiple complaints about this to the BBB.
Response from 1MD NutritionApr 5, 2024
UPDATE: Thanks again for bringing this to our attention. We've assured your subscription is cancelled. We do apologize for the inconveniences, and we've passed your feedback on to the team. Hi Michael, thank you for your feedback and for bringing this to our attention. Your experience doesn't reflect the high standards we hold for our customers, and we apologize for the wait time on the phone. If you haven't already spoken with our customer service team to cancel your subscription, please do respond to the request we've sent for additional information. We can help.




