Susan H.
This company is the worst
This company is the worst. You can't get ahold of anyone to cancel your monthly order. I tried the Liver Cleanse that did nothing according to 2 CT scans in 6 months. I postponed my last order and they sent it anyway. You can't return it without talking to them but they don's answer the phone. I have called and called and been on hold and hour and still no one answers. Once I did get ahold of a representative they send they would send me a return label but never got one. Without pre-authorization they won't refund your money. Company is a big scam
Response from 1MD NutritionAug 18, 2021
Hello Ms. Henry, We are sorry to hear you didn't experience your desired health results with LiverMD. Additionally, thank you for reaching out again to our customer support team and allowing us the opportunity to rectify this situation. We have cancelled your subscription and fully refunded your money. We wish you a successful health journey! We would like to take this opportunity to clarify our refund policy, expressly written on our Returns Page. If a customer wishes to return any product within 90 days of the date of purchase date, the process is as follows: Step 1 You must let 1MD know of your decision to return your order. you may write a notice on the package you are returning. If you choose to inform us of your decision to return your order by writing a notice on the package, please make sure to include your first and last name and your order confirmation number in your written notice. Your order confirmation number can be found in the order confirmation email that was sent to you at the time of your original purchase. Please Note: If you simply send the product package back without either calling us or writing a notice on the package informing us you want to cancel your order, you revoke your right to a refund. Step 2 You must include inside your return package, all bottles that were purchased in the original order being requested for refund. All bottles, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility. The 1MD Team